Job Overview
Location
Poland - Remote
Job Type
Full-time
Category
Operations
Date Posted
June 20, 2026
Full Job Description
đź“‹ Description
- • Lead and manage the OTC Disputes & Reconciliation team for the German market, ensuring effective resolution of disputes and accurate reconciliation processes. This role is critical to maintaining financial accuracy, customer satisfaction, and operational efficiency in a key European market.
- • Day to day responsibilities include leading, coaching, and motivating a team of 6 specialists; overseeing end-to-end dispute management and reconciliation processes; monitoring team performance and setting objectives; handling escalated cases; liaising with internal departments (Sales, Supply Chain, Customer Service, Cash Collection, etc.) and German-speaking customers; preparing performance reports; and supporting onboarding and training.
- • SBD, Inc. (Stanley Black & Decker) is the world’s largest tool company, operating in 60 countries with over 43,500 employees. The company is an industry visionary committed to innovation, Industry 4.0, and sustainable manufacturing, with iconic brands including STANLEY TOOLS, DEWALT, and CRAFTSMAN.
- • In this role, you will develop leadership and people management skills, deepen expertise in OTC processes and SAP systems, drive process improvements, and gain experience in a global matrix organization while contributing to customer-focused outcomes and continuous improvement culture.
🎯 Requirements
- • Fluent German (required)
- • Strong English (required)
- • Proven experience in a similar OTC, Dispute, or Reconciliation role
- • Previous experience in team leadership or supervisory position
- • Experience working with German customers or in the German market
- • In-depth knowledge of OTC (Order-to-Cash) processes, dispute management, and reconciliation
- • Experience with SAP (S4Hana preferred)
- • Advanced MS Excel skills
- • Strong leadership and people management skills
- • Higher Degree in Business, Finance, Systems, or related field
🏖️ Benefits
- • Competitive salary and comprehensive benefits plan including medical, dental, life, vision, wellness program, disability, and retirement benefits
- • Employee Stock Purchase Plan
- • Paid Time Off including paid vacation, holidays, and personal days
- • Tuition reimbursement
- • Discounts on Stanley Black & Decker tools and products
- • Access to learning resources via Lean Academy and online university with certifications from renowned institutions
- • Opportunities for career growth across multiple paths within a global company of 60+ brands
- • Diverse and inclusive workplace culture
- • Purpose-driven work supporting sustainability and community impact
Skills & Technologies
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About SBD, Inc.
SBD, Inc. provides engineering, manufacturing, and supply-chain services for complex electromechanical and industrial systems. The firm offers product design, precision machining, assembly, testing, and aftermarket support across sectors including aerospace, defense, medical devices, and industrial equipment. SBD works with OEMs to deliver turnkey production runs, prototype-to-production transitions, quality and regulatory compliance, and lifecycle support (repair, spares, obsolescence management). Its capabilities include CNC machining, sheet metal fabrication, electro-mechanical assembly, and automated testing, supported by quality systems (ISO/AS standards) and production planning to meet regulated-industry requirements and high-mix, low-to-medium-volume manufacturing.
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