Job Overview
Location
Chicago
Job Type
Full-time
Category
Customer Support
Date Posted
June 24, 2026
Full Job Description
đź“‹ Description
- • As an Overnight Customer Care Agent at AmTrav, a subsidiary of Perk, you will serve as the 'calm in the storm' for business travelers during overnight hours, ensuring executives and teams reach their destinations safely, efficiently, and with minimal stress through expert management of complex travel logistics.
- • Your day-to-day responsibilities include executing flawless bookings and modifications via phone, live chat, and email; coordinating multi-city international trips across air, rail, ground transport, and lodging using proprietary software; enforcing corporate travel policies as a 'gatekeeper'; providing white-glove concierge service for C-suite executives with specific preferences; and monitoring global events to proactively reroute travelers during disruptions such as weather, strikes, or geopolitical events.
- • AmTrav, part of Perk (formerly TravelPerk), is a global SaaS unicorn valued at $1.4 billion, trusted by over 10,000 companies worldwide including Wise, On Running, Breitling, and Fabletics, with a mission to eliminate the 7 hours of lost productivity per employee each week caused by shadow work in business travel and expenses.
- • In this role, you will develop deep expertise in global travel logistics, crisis management under pressure, and high-touch customer service while gaining experience with proprietary booking technology and contributing to traveler satisfaction through high Net Promoter Scores (NPS) and near-zero booking error rates after a 12-week immersive training program.
🎯 Requirements
- • 3+ years in a high-touch customer service environment
- • Ability to thrive on an overnight schedule (12 AM – 9 AM shift)
- • Exceptional problem-solving skills under pressure with a 'crisis mindset' to find Plan B when Plan A fails
- • Active listening skills and ability to translate complex travel jargon into simple solutions
- • Crystal-clear professional communication, both written and verbal
- • Tech-savviness with ability to learn new SaaS platforms quickly and manage multiple browser tabs/tools simultaneously
🏖️ Benefits
- • Competitive compensation and equity ownership in Perk
- • 20 vacation days and 12 public holidays annually
- • Three medical plans to choose from with company contributions and HSA eligibility for HDHP plans
- • Dental, vision, and Wellhub gym subscription from start date
- • Life and disability policies from start date with voluntary buy-up options
- • 401(k) plan with company matching contributions
- • Pet insurance discounts through partners
- • Access to Spring Health for 12x therapy and 12x coaching sessions for you and loved ones
- • 12-16 weeks’ paid parental leave
- • 16 paid volunteer hours per year
- • Up to 20 'Work from Anywhere' days per year
- • Four-week fully paid sabbatical after 5 years of service
- • Relocation support for moving to Perk hubs
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Perk.com Inc.
Perk.com Inc. operates a cloud-based employee rewards and recognition platform that lets employers allocate points redeemable for merchandise, gift cards and experiences. The SaaS product integrates with HRIS and collaboration tools to automate milestone and peer-to-peer awards, provide analytics on engagement, and manage global tax-compliant fulfillment. Founded in 2010 and headquartered in Austin, Texas, the company serves mid-market to Fortune 500 clients seeking to reduce turnover and reinforce culture through real-time recognition programs.
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