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Overseas Operations Manager (P2P)

OKX Technology Services Pte. Ltd.

Job Overview

Location

Remote Roles - EMEA

Job Type

Full-time

Full Job Description

📋 Description

• Develop and implement regional P2P expansion strategies to ensure sustainable and stable business growth across EMEA markets.
• Monitor regional regulatory developments and assess their impact on P2P business models to maintain compliance and operational continuity.
• Continuously adjust market strategy based on competitive landscape shifts and evolving market conditions in overseas jurisdictions.
• Design and optimize advertiser (merchant) onboarding processes, segmentation frameworks, and incentive structures to enhance merchant participation and retention.
• Maintain close engagement with key P2P merchants to ensure deep liquidity, competitive spreads, and consistent trading volume.
• Improve P2P transaction completion rates, trading efficiency, and dispute resolution performance through operational refinements and process enhancements.
• Develop structured management frameworks for regional merchant operations to standardize best practices and scale effectively.
• Collaborate with Product and Engineering teams to enhance P2P transaction workflows, user interfaces, and feature design based on regional needs.
• Provide structured feedback on product gaps, user pain points, and behavioral differences observed across EMEA markets to guide product roadmap decisions.
• Improve end-to-end operational efficiency by optimizing order flow, payment processing, and dispute handling mechanisms.
• Monitor core P2P KPIs including trading volume, active users, merchant depth, spreads, completion rate, and dispute rate to track performance and identify trends.
• Conduct in-depth data analysis and anomaly detection to uncover growth bottlenecks, risk patterns, and operational inefficiencies.
• Track competitor strategies—including pricing, incentives, merchant policies, and risk models—and propose data-driven strategic responses to maintain market competitiveness.
• Fluently communicate in English to coordinate cross-regionally with global teams, stakeholders, and external partners.

🎯 Requirements

• 5+ years of experience in platform operations; crypto / Web3 experience strongly preferred
• Minimum 2–3 years of hands-on P2P operations experience in overseas markets (outside Mainland China)
• Experience working at major crypto exchanges such as Binance, Bybit, or Bitget
• Strong understanding of P2P liquidity dynamics, spread formation, and regional payment systems (bank transfers, local e-wallets, alternative rails)
• Proven ability to adapt operational strategy based on market and competitive changes
• Strong analytical skills with data-driven decision-making capability

🏖️ Benefits

• Competitive total compensation package
• L&D programs and education subsidy for employees' growth and development
• Various team building programs and company events
• Wellness and meal allowances
• Comprehensive healthcare schemes for employees and dependants

Skills & Technologies

Rails

Remote

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OKX Technology Services Pte. Ltd.

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About OKX Technology Services Pte. Ltd.

OKX operates a global cryptocurrency exchange and Web3 ecosystem headquartered in Singapore, offering spot, futures, options, and decentralized finance services. The platform supports hundreds of digital assets, staking, lending, NFT marketplaces, and its own multi-chain wallet. Founded in 2017, it serves millions of users worldwide with deep liquidity, institutional-grade custody, and compliance programs across multiple jurisdictions, while continually expanding developer tools and layer-2 infrastructure to advance open finance adoption.

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