Partner Concierge

NetBox Labs Inc.

Job Overview

Location

UK Remote

Job Type

Full-time

Full Job Description

📋 Description

• The Partner Concierge serves as the primary operational interface for partner field teams, both sales and technical, ensuring they receive timely support, alignment, enablement, and communication.
• You will play a central role in strengthening relationships with partner sellers and their technical counterparts, supporting joint go-to-market execution, driving sales and technical enablement sessions, and enabling early-stage opportunity progression across the EMEA region.
• The Partner Concierge plays a key role in facilitating the field-level relationships that turn the partnership into revenue for both NetBox Labs and the partner.
• This is an ideal role for an individual who excels at communication, relationship building, and operational coordination, and who wants to build a career on the strength of what they enable for others rather than what they close themselves.
• This is a remote role that requires strong organization, curiosity, proactive communication, and the ability to operate independently within EMEA hours while collaborating closely with internal stakeholders, the NetBox Labs field, CAMs, and Partner Teams.
• The Partner Concierge will build and maintain a list of partner field team sales and technical contacts and align them with NetBox Labs AEs based on geography, accounts, and partner tier to develop them into champions for NetBox.
• The Partner Concierge will facilitate introductions, communication, and ongoing relationship development between partner sellers and NetBox Labs field teams.
• The Partner Concierge will support Account Mapping activities by helping identify shared accounts, opportunities, and next steps, and ensuring follow-through.
• The Partner Concierge will contact Partner AEs directly to arrange account mapping sessions and field marketing events.
• The Partner Concierge will coordinate Technical and Sales Enablement sessions, including scheduling, resource alignment, and attendance tracking.
• The Partner Concierge will build and maintain competency profiles for partner sellers based on participation and engagement.
• The Partner Concierge will drive consistent, structured field outreach to keep NetBox Labs top of mind with Tier 1 and Tier 2 partners between CAM touchpoints.
• The Partner Concierge will ensure accurate, timely partner opportunity registration and maintain high CRM data quality.
• The Partner Concierge will support Phase 0 → Pipeline transitions by tracking status, validating information, flagging stalled deals, and coordinating with CAMs.
• The Partner Concierge will serve as the first point of contact for inbound partner requests in EMEA, guiding partners to the appropriate internal teams.
• The Partner Concierge will support NetBox Labs AEs with partner intelligence, seller availability, and follow-up coordination.
• The Partner Concierge will assist in planning and executing partner-led and NetBox Labs–hosted events across EMEA in partnership with the Events Marketing Manager.

🎯 Requirements

• 1–2 years of sales or sales-adjacent experience in B2B tech (SDR/BDR, partner operations, sales ops, or customer success), with enough exposure to sellers to engage them credibly.
• High technical aptitude: you learn new technology quickly and effectively. You don't need a technical background, we'll teach you the NetBox Labs platform, but you're genuinely curious about how things work, comfortable sitting in technical conversations, and confident asking questions until you understand enough to get the right information to the right people.
• Exceptional written and verbal communication skills. Highly organized with strong attention to detail in tracking, scheduling, and documentation.
• Comfortable navigating CRM systems and learning new tools quickly.
• High-ownership, self-directed remote operator: able to work EMEA hours independently, follow through without close supervision, and hold the line on process and data quality, even under AE pressure.
• Collaborative team player who partners closely with CAMs, the Global Alliances Lead, and the other Partner Concierge.
• Able to communicate and coordinate across multiple time zones within EMEA.

🏖️ Benefits

• Competitive salary
• Opportunity to work with a rapidly expanding partner ecosystem
• Collaborative team environment
• Professional development opportunities
• Flexible work arrangements
• Comprehensive benefits package

Skills & Technologies

Grafana

Remote

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NetBox Labs Inc.

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About NetBox Labs Inc.

NetBox Labs Inc. provides open-source network automation and infrastructure management software built around the NetBox ecosystem. Founded by the creators of NetBox, the company offers NetBox Cloud, professional support, training, and enterprise plugins to help organizations model, document, and automate networks at scale while maintaining data integrity and interoperability with existing DevOps and network engineering workflows.

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