Partner Program Lead

Harvey AI Inc.

Job Overview

Location

New York

Job Type

Full-time

Full Job Description

📋 Description

• Design, launch, and continually refine Harvey's global partner program structure including tiers, benefits, requirements, and incentives to drive ecosystem health and revenue impact.
• Own the partner portal and core partner systems experience, ensuring content, tools, and workflows enable partners to onboard, get enabled, and co-sell with Harvey efficiently.
• Build and run partner enablement and certification programs, including curricula, certification paths, and evaluation mechanisms aligned to product updates and go-to-market priorities.
• Define and maintain the core partner KPI framework—such as sourced/influenced pipeline, activation, certification, and NPS—and use data to recommend and drive program improvements.
• Serve as the operational and escalation point for partner issues, coordinating with Sales, Customer Success, Support, Product, and Legal teams to resolve problems quickly while protecting Harvey’s brand.
• Partner with Marketing, Sales, and Business Development to design and execute scalable motions including launch plays, campaigns, and co-marketing initiatives that increase partner productivity and satisfaction.
• Translate Harvey’s go-to-market priorities into clear, structured partner programs that are repeatable, measurable, and tightly aligned with customer outcomes as the ecosystem scales.
• Act as the connective tissue between Partnerships, Sales, Marketing, Product, and Customer Success to ensure partners remain enabled, accountable, and integrated into Harvey’s growth strategy.
• Operate with decisiveness, simplicity, and a ‘job’s not finished’ mindset, prioritizing clear judgment over perfect information and focusing on scalable solutions.
• Work within a high-growth SaaS and AI environment where speed, ownership, and customer obsession are core to daily execution.
• Build the infrastructure for a category-defining AI partner ecosystem from the ground up, shaping systems that will scale globally across technology, consulting, and channel relationships.
• Maintain alignment between partner program objectives and Harvey’s three core values: Decisiveness, Simplicity, and Job’s Not Finished.
• Ensure partner programs are globally applicable, culturally aware, and adaptable to diverse markets across 60+ countries where Harvey has customers.
• Collaborate cross-functionally to embed partner success into Harvey’s broader business operations, ensuring seamless integration with product roadmaps and customer success workflows.
• Monitor partner performance and satisfaction metrics to identify gaps, opportunities, and risks in the ecosystem, and proactively adjust program design accordingly.
• Communicate partner program updates, changes, and successes to internal stakeholders and external partners through clear written, verbal, and presentation formats.
• Maintain a calm, customer- and partner-obsessed approach when navigating ambiguity, escalations, and evolving business priorities.
• Support the scaling of Harvey’s partner ecosystem by creating systems that reduce friction, increase automation, and improve partner retention and revenue contribution.

🎯 Requirements

• 7+ years of experience in partner programs, ecosystem operations, or channel programs within high-growth SaaS, AI, ML, or platform businesses.
• Proven track record designing and operating global partner or channel programs, including program structure, benefits/requirements, and partner lifecycle management.
• Strong program management and organizational skills—able to translate strategy into clear roadmaps, timelines, and cross-functional execution.
• Analytical strength with experience defining, instrumenting, and acting on partner metrics; comfortable making decisions with imperfect data.
• Executive presence and communication skills, with the ability to engage credibly with senior partner leadership and internal executives in written, verbal, and presentation formats.
• Calm, customer- and partner-obsessed mindset; able to navigate escalations and ambiguity while maintaining strong relationships and a focus on outcomes.

🏖️ Benefits

• Compensation range of $180,000 - $270,000 depending on location.
• Opportunity to build a category-defining AI partner ecosystem at a high-growth company with 1500+ customers in 60+ countries.
• Work alongside a team that values decisiveness, simplicity, and a ‘job’s not finished’ mindset in a fast-paced, mission-driven environment.

Skills & Technologies

Senior

Onsite

$180k-270k

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Harvey AI Inc.

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About Harvey AI Inc.

Harvey AI Inc. provides a generative artificial-intelligence platform engineered specifically for the legal profession. The software integrates with law-firm workflows to automate contract drafting, review, due-diligence and regulatory research, producing lawyer-quality language grounded in up-to-date statutes and precedents. Harvey combines large language models trained on legal corpora with secure, private-cloud deployment and firm-specific fine-tuning to maintain confidentiality and compliance. Clients range from global law firms to in-house legal departments seeking efficiency gains without compromising accuracy or security. The company was founded in 2022 and is headquartered in San Francisco, California.

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