Job Overview
Location
Austin, TX
Job Type
Full-time
Category
Data Science
Date Posted
May 22, 2026
Full Job Description
đź“‹ Description
- • Own the success and growth of Mudflap’s largest merchant partnerships, serving as the primary relationship owner for enterprise-level fuel stop partners.
- • Build and maintain executive-level relationships with key merchant stakeholders, acting as a trusted strategic advisor to drive long-term partnership growth.
- • Monitor merchant performance metrics, identify operational trends and risks, and proactively implement improvements to enhance partner outcomes and retention.
- • Lead complex partner conversations, including business reviews, escalations, and strategic planning sessions with urgency and ownership.
- • Develop scalable playbooks, processes, and operational frameworks to support the expansion of Mudflap’s enterprise merchant network.
- • Collaborate cross-functionally with Product, Operations, Support, Sales, and Leadership teams to advocate for partner needs and remove friction in the partner experience.
- • Balance merchant requirements with company goals to ensure scalable, sustainable growth across a high-volume merchant ecosystem.
- • Operate with speed and adaptability in a fast-paced, high-growth environment where priorities shift rapidly and ambiguity is common.
- • Deliver clear, data-driven communication and reporting to both external partners and internal leadership teams to inform strategy and decision-making.
- • Partner with Product and Operations teams to translate merchant feedback into actionable product and process improvements.
- • Maintain a deep understanding of the trucking, fuel, logistics, and payments industries to provide informed guidance to partners.
- • Utilize CRM platforms and analytics tools to track partner health, forecast performance, and identify upsell or retention opportunities.
- • Travel periodically to meet with key partners in person, as required, to strengthen relationships and support strategic initiatives.
- • Contribute to a culture of continuous improvement by questioning assumptions, testing new approaches, and sharing best practices across teams.
🎯 Requirements
- • 5–8+ years of experience in Partner Success, Customer Success, Account Management, Enterprise Support, or Strategic Partnerships
- • Experience managing large, complex, or enterprise-level merchant/vendor relationships
- • Strong industry expertise within fuel, trucking, logistics, mobility, retail, payments, or related merchant ecosystems preferred
- • Proven ability to navigate ambiguity and operate effectively in fast-paced, high-growth environments
- • Strong analytical and operational mindset with experience leveraging metrics and data to drive decisions and partner outcomes
- • Exceptional relationship-building and communication skills, including experience working with executive stakeholders
🏖️ Benefits
- • Competitive salary and equity in a high-growth startup
- • Multiple health benefit options
- • Responsible Time Off
- • 401(k) matching
- • Opportunities and support for major career growth
- • Annual Company offsite event (Mudfest!)
Skills & Technologies
About Mudflap Inc.
Mudflap Inc. operates a mobile application that enables owner-operator truck drivers and small fleets to save on fuel at over 1,500 independent truck stops across the United States. Users reserve discounted fuel through the app, then pay instantly via mobile without needing fleet cards or credit checks. The company partners with fuel retailers to offer lower prices and earns revenue through merchant fees and data services. Founded in 2017 and headquartered in San Francisco, the platform also provides analytics and loyalty rewards to improve fuel purchasing efficiency for small trucking businesses.
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