Partner Success Manager

📋 Description

• • The Partner Success Manager at Smarsh, Inc. is responsible for driving customer success and retention by ensuring partners achieve maximum value from Smarsh’s compliance and risk management solutions across 80+ communication channels. This role is critical to maintaining Smarsh’s reputation as a trusted leader in regulated industries, directly contributing to customer satisfaction, renewal rates, and long-term growth.
• • Day to day, the Partner Success Manager will onboard new partners, conduct regular business reviews, identify expansion opportunities, troubleshoot technical and functional issues, and serve as the primary liaison between partners and internal teams including product, support, and sales. They will monitor partner health metrics, develop success plans, and advocate for partner needs within the organization to influence product roadmap and service improvements.
• • Smarsh is a fast-growing, Inc. 5000-recognized company serving over 6,500 organizations in regulated industries such as finance, healthcare, and government. The company is known for relentless innovation, analyst recognition from Gartner and Forrester, and a culture that values ownership, collaboration, and technical excellence in solving complex compliance challenges.
• • In this role, the Partner Success Manager will develop deep expertise in regulated communications compliance, strengthen stakeholder management and consulting skills, gain experience with enterprise SaaS platforms, and have the opportunity to influence product strategy while building a career in customer success within a high-growth, mission-driven organization.