Job Overview
Location
Austin
Job Type
Full-time
Category
Customer Success
Date Posted
July 10, 2026
Full Job Description
📋 Description
- • At Redgate Software Limited, we are seeking an Onboarding Manager to join our Customer Success team in Austin or Pasadena.
- • The ideal candidate will be customer-centric, emotionally intelligent, and experienced in a similar role, with a strong ability to build relationships, influence stakeholders, and drive consensus.
- • The Onboarding Manager will be responsible for delivering an exceptional onboarding and implementation experience that drives adoption of Redgate solutions and ensures customers achieve their intended return on investment.
- • The role involves building strong partnerships with business and technical stakeholders, owning and co-managing Onboarding Plans, and working closely with internal technical teams to remove blockers and deliver implementation best practice.
- • The Onboarding Manager will also lead customer meetings, coordinate with Redgate Professional Services and Premium Support, and act as a trusted ambassador for Redgate at all times.
- • The ideal candidate will be commercially minded, results-driven, and have strong business acumen and analytical skills.
- • Familiarity with Database Tooling is a bonus but not essential.
- • The Onboarding Manager will have the opportunity to make a direct and visible impact on customer outcomes and Redgate's commercial success.
- • The role offers a great benefits package, including generous leave, private healthcare, and pension, as well as a company bonus scheme, strong commitment to learning and career development, and the chance to work with a talented team of people who want to do their best work in an environment built on trust, accountability, and collaboration.
🎯 Requirements
- • 2+ years of experience in a similar role, such as Onboarding Manager, Customer Success Manager, Account Manager, or equivalent.
- • Experience in a software or software-related industry is ideal.
- • Strong ability to build relationships, influence stakeholders, and drive consensus.
- • Emotionally intelligent and customer-centric.
- • Commercially minded and results-driven.
- • Strong business acumen and analytical skills.
🏖️ Benefits
- • Great benefits package, including generous leave, private healthcare, and pension.
- • Company Bonus Scheme.
- • Strong commitment to learning and career development through training, mentoring, and growth opportunities.
- • The chance to make a direct and visible impact on customer outcomes and Redgate's commercial success.
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Red Gate Software Limited
UK-based software company founded in 1999. Develops database DevOps tools for Microsoft SQL Server, Oracle, PostgreSQL and MySQL. Product portfolio spans database version control, deployment automation, monitoring, cloning and data masking. Serves 800,000+ users across 200,000 organizations including 91% of Fortune 100 companies. Headquartered in Cambridge, England, with additional offices in Pasadena, Austin and Brisbane. Focuses on enabling database professionals to adopt agile practices, reduce risk and accelerate delivery of database changes.
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