Partner Success Manager - German Speaking

📋 Description

• • The Partner Success Manager – EMEA (DACH Focus) plays a key role in helping DACH and EMEA partners maximize value from ConnectWise solutions by providing best‑practice guidance, product optimisation support, and trusted insight to drive adoption and long‑term success.
• • Day to day, the role involves supporting Sales, Marketing, and Support teams with high attention to detail; researching, analyzing, and documenting findings; coaching or delegating work; ensuring partners receive maximum value from their investments by utilizing licenses, identifying opportunities, and collaborating with stakeholders; proposing solutions based on the ConnectWise platform and deep understanding of partner businesses; developing understanding of partner challenges to map platform features to business benefits; acting as an escalation point for timely resolution; traveling to partner locations and IT Nation events; and helping create scalable playbooks and processes for partner interactions.
• • ConnectWise is a global, community‑driven software company with over 3,000 colleagues across North America, EMEA, and APAC, dedicated to the success of technology solution providers. Its suite helps over 45,000 partners manage businesses better, sell more efficiently, automate service delivery, and remotely control technology to deliver amazing customer experiences. The company fosters an inclusive, positive culture where every colleague is valued for their unique perspectives and skills.
• • In this role, the person can develop deep expertise in the IT Service Provider market, strengthen cross‑functional collaboration skills, become a recognized subject matter expert in industry standards, and drive measurable impact on partner retention, satisfaction, and expansion of the ConnectWise footprint through strategic relationship management and solution advocacy.