Partner Success Senior Manager

📋 Description

• • Partner Success Senior Manager at Imagine Pediatrics PC, a tech-enabled pediatrician-led medical group reimagining care for children with special health care needs through 24/7 virtual-first and in-home medical, behavioral, and social care.
• • Drive client engagement and growth within a newly created Partner Success Department, supporting the build of the department with key business results tied to client retention and contract performance.
• • Build and maintain relationships and manage contracts for a portfolio of health plan partnerships; serve as ongoing point of contact for client partners; track and manage contractual requirements to ensure timely and accurate deliverables and reporting.
• • Develop content for client-facing meetings, execute follow-up actions, and use data to tell compelling performance stories related to key metrics and total cost of care levers.
• • Collaborate with market teams on Joint Operating Committee meetings; drive resolution of client escalations by coordinating with internal resources.
• • Strategize with internal teams to improve performance, enhance care coordination, and solve pain points within the attributed population; identify opportunities to optimize financial performance.
• • Champion clients’ needs and represent their interests in critical issue resolution; collaborate across the organization to ensure deliverables and milestones are met with quality and excellence.
• • Work closely with the data team to generate reporting that supports care coordination and performance management; clearly communicate progress of strategic initiatives internally and externally.
• • Provide input to product and solution development as the "voice of the customer."
• • About the team or company: Imagine Pediatrics enhances existing care teams by providing an extra layer of support with compassion, creativity, and an unwavering commitment to children with medical complexity; guided by five core values: Children First, Earn Trust, Innovate Today, Embrace Humanity, and One Team, Diverse Perspectives.
• • What the person can learn or achieve in this role: Develop expertise in value-based care and Medicaid health plans; grow leadership in client success within a high-growth, mission-driven healthcare startup; build cross-functional collaboration skills; influence product development through customer insights; advance career in partner success while contributing to improved outcomes for children with complex medical needs.