Partner Support Specialist

Phil, Inc.

Job Overview

Location

Remote

Job Type

Full-time

Full Job Description

📋 Description

• As a Partner Support Specialist at Phil, Inc., you will play a critical role in supporting the performance, accuracy, and timeliness of prescription processing across the Partner Pharmacy network, directly impacting patient access to medication in a rapidly growing health-tech startup.
• Day-to-day responsibilities include reviewing and responding to internal escalations, performing data entry for regional partners, contacting partners to resolve operational issues, conducting investigative tasks for financial reconciliations, reviewing script-level errors, triaging order-related escalations, identifying workflow blockers, and collaborating with cross-functional teams such as finance, warehouse/logistics, engineering, and patient support.
• Phil, Inc. is a Series D health-tech startup founded in 2015 that builds a B2B2C platform connecting doctors, pharmacies, patients, and manufacturers to streamline prescription delivery and improve patient adherence to treatment plans. The team is mission-driven, analytical, and passionate about improving healthcare access and human wellbeing.
• In this role, you will gain deep operational expertise in pharmacy workflows, develop strong problem-solving and communication skills, contribute to financial reconciliation processes, and grow alongside a fast-scaling startup committed to innovation in healthcare access.

🎯 Requirements

• Prior pharmacy technician experience or direct experience working with prescription-related workflows
• 2+ years of experience in administrative support, operations, customer support, or a related field
• Strong attention to detail with proven organizational and time-management skills
• Self-motivated, hands-on individual who can manage daily and weekly operational tasks independently
• Willingness and ability to learn operational workflows and identify root causes quickly
• Experience working with external clients or partners, with the ability to communicate clearly and professionally to resolve questions or issues
• Solid written, verbal, and interpersonal communication skills
• Ability to operate effectively in a fast-paced, evolving environment
• Comfortable with ambiguity and adaptable within a rapidly growing startup
• Experience using G Suite applications, with the ability to collaborate remotely through shared documents, communication tools, and project coordination platforms

🏖️ Benefits

• Ground floor opportunity with one of the fastest-growing startups in health-tech
• Fully remote working environment available in multiple states including AZ, CA, CO, FL, GA, TX, NY, and others
• Competitive compensation commensurate with experience
• Full benefits (medical, dental, vision)
• 401(k) contribution opportunity

Skills & Technologies

Remote

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Phil, Inc.

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About Phil, Inc.

Phil, Inc. operates a digital pharmacy platform that coordinates prescription fulfillment between patients, physicians, pharmacies, and insurers. The cloud-based system automates prior-authorization workflows, synchronizes refills, and offers free home delivery of medications, aiming to improve adherence and reduce administrative burden for chronic-care patients and healthcare providers.

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