Job Overview
Location
Remote
Job Type
Full-time
Category
Operations
Date Posted
May 18, 2026
Full Job Description
đź“‹ Description
- • The Patient Access Representative serves as the first point of contact for patients at Mercy Health, playing a critical role in shaping the patient experience through compassionate, professional service aligned with the organization’s mission and values.
- • Day-to-day responsibilities include scheduling appointments, registering patients, verifying insurance benefits, obtaining pre-certifications, ensuring financial clearance, and collecting co-pays or deductibles prior to visits, all while maintaining accurate and complete patient data in electronic health records.
- • Mercy Health is a mission-driven healthcare organization committed to delivering high-quality, compassionate care through innovation, technology, and a culture of collaboration where every team member’s voice is valued and contributes to the future of healthcare.
- • In this role, the individual will develop expertise in healthcare administration, insurance processes, and patient relations, gaining valuable experience in medical terminology, regulatory compliance, and healthcare systems that can support long-term career growth in patient access, medical billing, or healthcare operations.
🎯 Requirements
- • High school diploma or equivalent required; some college coursework preferred.
- • 1–3 years of clerical and customer service experience, preferably in a healthcare or medical office setting.
- • Familiarity with medical terminology, insurance plans, Medicare guidelines, and healthcare billing processes is strongly preferred.
- • Proficiency in using computer systems, including data entry, 10-key calculator, and standard office software.
- • Excellent verbal and written communication skills, with strong telephone etiquette and the ability to build positive relationships with patients, providers, and insurance representatives.
- • Strong organizational skills, attention to detail, and the ability to manage multiple tasks under pressure while maintaining high accuracy.
🏖️ Benefits
- • Comprehensive medical, dental, and vision insurance coverage for eligible employees working 32+ hours per pay period.
- • Paid time off (PTO) to support work-life balance and personal well-being.
- • Tuition reimbursement or assistance programs to support continued education and professional development.
- • Employer-matched retirement savings plans to help build long-term financial security.
- • A supportive, mission-focused workplace culture that values innovation, teamwork, and compassion in healthcare delivery.
Skills & Technologies
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About Mercy Health
Mercy Health is a Catholic health system operating hospitals, physician practices, outpatient clinics, and post-acute services across Missouri, Arkansas, Kansas, and Oklahoma. Founded by the Sisters of Mercy in 1871, it provides primary, specialty, and advanced medical care to urban and rural communities, integrating faith-based values with clinical expertise. The nonprofit system includes academic centers, research initiatives, and digital telehealth offerings while emphasizing compassionate patient care, community health improvement, and workforce development. It serves millions annually through inpatient, outpatient, and home-based programs, supported by thousands of physicians, nurses, and associates.
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