Product Operations Manager

Relayfi Inc.

Job Overview

Location

Toronto, ON

Job Type

Full-time

Full Job Description

📋 Description

• As a Product Operations Manager at Relayfi Inc., you will play a crucial role in shaping how the product team operates, collaborates, and delivers value—bringing structure, clarity, and velocity to product planning, execution, and delivery across a fast-growing fintech startup.
• You will serve as the connective layer between Product, Engineering, Analytics, Operations, Sales, and CX, establishing scalable processes and best practices that enable PMs to focus on high-impact work while improving transparency, alignment, and execution consistency.
• Your day-to-day responsibilities will include partnering with cross-functional teams to build the operational foundation for faster, higher-quality product development; defining and maintaining a clear, reliable roadmap to improve prioritization and alignment; and standardizing how product initiatives, timelines, and priorities are shared to reduce confusion and improve stakeholder transparency.
• You will optimize the flow of insights, data, and customer feedback across the full product lifecycle—from discovery and prioritization through launch and iteration—by improving tooling, systems, and workflows to eliminate unnecessary overhead and friction in day-to-day PM work.
• You will identify and address bottlenecks in product delivery to improve speed, quality, and consistency; enhance how metrics and insights are surfaced by building dashboards, reporting frameworks, and supporting experimentation; and strengthen cross-functional alignment by connecting Product with Sales, CX, and Operations to improve feedback loops and launch readiness.
• You will engage directly with Product Managers to understand real workflows and pain points, using those insights to test, refine, and evolve processes over a 3–6 month horizon, while supporting the integration of AI-enabled workflows and data-driven automation into core product and operational practices.
• Relay is a digital banking platform empowering self-made business owners with financial clarity, confidence, and control—transforming cash flow from a source of stress into a strategic signal for resilient business growth.
• The product team is scaling rapidly, and this role is critical to establishing consistency in how we plan, communicate, and operate across teams as we enter an exciting new chapter of growth.
• You will sit within the Operations team and work closely with Product and org-wide stakeholders, with the opportunity to establish best practices, build scalable processes, and become the enabler that helps PMs do their best work.
• This role offers the chance to have a foundational impact on a fast-growing fintech startup by turning ambiguity into systems and directly influencing how products are built and delivered.
• You will develop expertise in product operations, cross-functional leadership, process design, and data-driven decision-making in a high-growth, mission-driven environment.
• You will gain hands-on experience building and scaling product operations in a fintech context, including exposure to AI-enabled workflows, analytics tooling, and operational excellence practices that are transferable across industries.

🎯 Requirements

• 2–6 years of experience in product operations, product strategy, or a similar cross-functional role at a high-growth company
• Strong ability to define measurable success metrics and hold yourself accountable to them
• Data-literate: able to define KPIs, interpret performance metrics, and write basic SQL queries to support decision-making
• Experience with product and analytics tools (e.g., Metabase, Notion, Jira)
• Comfortable driving initiatives from discovery to launch with increasing autonomy
• Clear and confident communicator who aligns cross-functional partners effectively

🏖️ Benefits

• Competitive salary and meaningful equity: Relay employees are Relay owners, complete with equity and a competitive salary
• Comprehensive health benefits: full health benefits from day one with no probation period, including medical, dental, vision, and flexible Health or Wellness Spending Accounts
• Flexible vacation and time off: 15 vacation days + 5 flex days per year, plus an extra week of office closure during end-of-year holidays
• Parental leave with top-up: 12 weeks off with 100% salary top-up for all full-time employees, regardless of birthing, non-birthing, or adoptive status
• Hybrid work environment: meaningful collaboration at the Toronto office 3 days a week, with lunch, snacks, and beverages provided
• Dog-friendly office: 100% floof-friendly workspace
• Personal and professional growth: ongoing feedback, mentorship, and coaching from peers and leaders invested in your success
• Top-tier equipment: Mac-first setup with multiple screens, ergonomic seating, and tools to produce your best work
• Social connection: two annual company-wide get-togethers, quarterly team events, happy hours, and networking opportunities with industry leaders

Skills & Technologies

Hybrid

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Relayfi Inc.

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About Relayfi Inc.

Relayfi is a fintech company that provides a platform for managing and optimizing financial workflows for businesses. Their solution focuses on automating accounts payable and receivable processes, offering features such as invoice processing, payment execution, and reconciliation. By integrating with existing accounting systems, Relayfi aims to reduce manual effort, minimize errors, and improve cash flow management for its clients. The company operates within the business process automation and financial technology sectors, serving a range of industries that require efficient financial operations.

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