Patient Account Analyst II - Remote

📋 Description

• • Serve as the primary point of contact for patients regarding hospital and physician billing inquiries, ensuring clear and compassionate communication.
• • Contact patients to resolve questions related to registration, billing statements, payment arrangements, and insurance denials.
• • Post payments, adjustments, and denials accurately to patient accounts in accordance with established procedures and compliance standards.
• • Investigate and resolve billing discrepancies by collaborating with internal departments such as insurance verification, coding, and clinical teams.
• • Assist patients in understanding complex medical bills, insurance coverage, and payment options to improve patient satisfaction and reduce confusion.
• • Follow up on outstanding balances and initiate collection processes in alignment with organizational policies and regulatory guidelines.
• • Maintain detailed documentation of all patient interactions, account updates, and resolution efforts within the billing system.
• • Ensure compliance with federal and state regulations, including HIPAA, FDCPA, and other healthcare billing standards.
• • Support revenue cycle objectives by minimizing accounts receivable aging through timely and accurate account resolution.
• • Collaborate with team members to identify systemic billing issues and contribute to process improvements that enhance efficiency and patient experience.
• • Utilize electronic health record and billing systems to manage patient accounts, track payment statuses, and generate required reports.
• • Adapt communication style to meet the needs of diverse patient populations, including those with limited English proficiency or financial hardship.
• • Participate in ongoing training to stay current on changes in insurance policies, coding updates, and regulatory requirements.
• • Maintain a high level of accuracy and attention to detail when handling sensitive patient financial information.
• • Contribute to a positive patient experience by demonstrating empathy, professionalism, and responsiveness in all interactions.
• • Work within a remote team structure, attending scheduled virtual meetings and maintaining consistent communication with supervisors and colleagues.
• • Adhere to company policies regarding data security, confidentiality, and remote work expectations.
• • Meet or exceed performance metrics related to call volume, resolution rate, account aging, and customer satisfaction scores.
• • Remain compliant with state-specific employment regulations, as this role is restricted to residents of eligible U.S. states excluding California, Colorado, Hawaii, Massachusetts, New Jersey, New York, Oregon, Pennsylvania, Washington, and U.S. territories.