Patient Care Coordinator - REMOTE - AP010

📋 Description

• • As a Patient Care Coordinator at Pearl Talent, you will be the vital link between patients and advanced healthcare services, including telehealth, clinical research studies, and specialized care for complex chronic conditions. Your primary role is to act as a compassionate advocate and primary point of contact, guiding patients and their families through intricate healthcare systems with empathy, clarity, and exceptional organizational skills.
• • You will be instrumental in empowering underserved populations by ensuring they have seamless access to transformative care, building trust and fostering long-term relationships that can turn patients into advocates for the services they receive.
• • Your impact extends to improving patient satisfaction, trust, and health outcomes by meticulously coordinating care across diverse clinical teams, managing appointments, and overseeing prescription fulfillment.
• • A significant part of your role involves identifying and resolving barriers to care, whether they are systemic, financial, or related to navigating complex insurance and authorization processes, thereby enhancing operational efficiency and contributing to continuous improvements in the patient experience.
• • In the context of clinical research, you will play a crucial role in enabling meaningful patient participation in studies that advance medical knowledge, ensuring participants understand study details, requirements, and their journey through the research protocol.
• • Your ability to navigate complex healthcare systems on behalf of patients will significantly reduce stress and confusion during vulnerable moments, providing essential support and encouragement.
• • Core Responsibilities include Patient Support & Communication (50%): Serving as the first line of contact across various platforms such as EHR, secure chat, phone, and messaging, you will respond promptly and empathetically to all patient inquiries.
• • You will educate patients thoroughly about telehealth services, clinical trials, and specialty care options, guiding them through platform usage, study protocols, and care processes with unwavering clarity.
• • This involves managing scheduling, coordinating appointments, overseeing prescription management, and conducting necessary follow-ups to ensure continuity of care.
• • Addressing patient concerns with personalized, compassionate solutions and demonstrating active listening are paramount to building trust and rapport.
• • Providing clear communication about study details, requirements, and next steps is essential for patient engagement in research settings.
• • Ensuring all patient-related inquiries are handled in a timely manner through effective collaboration with clinical teams is a key performance indicator.
• • Setting and maintaining high expectations for family care standards and overall patient experience will be a continuous focus.
• • Care Coordination & Patient Navigation (40%): You will conduct initial outreach to patients expressing interest in clinical trials or specialty care services, administering secondary pre-screener questionnaires and qualification assessments.
• • Guiding patients through the onboarding process, clearly explaining services, requirements, and addressing all their questions is critical for a smooth transition into care.
• • Working closely with clinical teams and external providers to coordinate diagnostic testing, imaging, and referrals ensures comprehensive care management.
• • Managing prior authorizations, insurance coordination, and navigating the complexities of the healthcare system on behalf of the patient are key functions.
• • Tracking patient progress across their entire care journey is essential to ensure continuity and prevent gaps in care.
• • Sending timely appointment reminders, follow-ups, and medication/treatment adherence communications helps patients stay on track with their health.
• • Serving as a patient advocate, offering encouragement and assistance during challenging moments, reinforces our commitment to human-centered care.
• • Managing the family care pipeline closely with clinical teams ensures a seamless and integrated patient experience.
• • Flagging care gaps, systemic barriers, and financial obstacles to the appropriate teams enables proactive problem-solving and process improvement.
• • Documentation & Data Management (5%): Accurately logging all patient interactions, details, and progress in CRM and EHR systems is crucial for maintaining comprehensive patient records.
• • You will serve as a Medical Scribe, documenting patient encounters and physician notes in the EMR with precision.
• • Maintaining HIPAA-compliant documentation and strictly confidential patient records is non-negotiable.
• • Ensuring timely and precise medical documentation supports high-quality patient care and regulatory compliance.
• • Handling sensitive patient information with strict confidentiality protocols is a fundamental aspect of this role.
• • Maintaining accurate records ensures compliance with HIPAA and all relevant regulatory standards.
• • Tracking patient data systematically facilitates reporting and effective care coordination.
• • Cross-Functional Collaboration & Process Improvement (5%): Collaborating effectively with operations, recruitment, clinical, product, and documentation teams is vital for a holistic approach to patient care.
• • Acting as a liaison fosters collaboration across departments to advance the organization's mission and patient-centric goals.
• • Providing valuable insights and feedback to improve processes and enhance the overall patient experience is highly encouraged.
• • Documenting patient feedback contributes directly to workflow enhancements and service improvements.
• • Participating in team meetings and continuous process improvement efforts ensures we remain at the forefront of healthcare delivery.
• • Staying up-to-date on new products, features, and best practices in telehealth and specialty care is essential for professional growth and effective service delivery.
• • Utilizing and creating automations to generate operational leverage and reduce manual tasks enhances efficiency.
• • Escalating complex cases to higher-level support when necessary, providing detailed context, ensures timely and appropriate resolution.
• • This role is ideal for individuals passionate about making a tangible difference in people's lives through exceptional healthcare support and coordination.