Job Overview
Location
Remote
Job Type
Full-time
Category
Customer Support
Date Posted
June 21, 2026
Full Job Description
đź“‹ Description
- • As a Patient Support Coordinator, you’ll be the warm, knowledgeable voice that patients rely on from their very first interaction with Montu UK, acting as the front line of the patient experience by handling around 450 calls each week to guide patients through their treatment journey with empathy and expertise.
- • Day to day, you will manage inbound and outbound calls, book appointments, complete documentation, resolve patient queries, update and maintain patient information in the management system ensuring GDPR compliance, and collaborate closely with the clinical team to guarantee smooth patient experiences and continuity of care.
- • Montu UK is a leading digital health company specialising in cannabis-based medicines (CBPM), dedicated to improving patient access to safe and effective treatments through innovative technology and high-quality clinical care, offering a collaborative and supportive environment where your work directly impacts improving patients’ lives.
- • In this role, you will develop strong patient communication and empathy skills, gain experience in healthcare administration and GDPR-compliant record management, and have opportunities to grow your skills through cross-team collaboration and representation at events, contributing to meaningful change in healthcare access.
🎯 Requirements
- • High-Volume Call Centre Experience: Prior experience in a fast-paced call centre or similar environment, with evidence of handling complex queries and maintaining professionalism.
- • Customer/Patient-Focused: A background in customer service or healthcare, demonstrating empathy, patience, and strong problem-solving skills.
- • Strong Communication Skills: Excellent verbal and written communication abilities, with a knack for active listening.
- • IT Proficiency: Comfortable using various software tools; experience with patient management systems or CRMs is a plus.
- • Self-Motivated & Organised: Able to work independently, meet performance targets, and juggle multiple tasks efficiently.
🏖️ Benefits
- • Flexible shift pattern: 7:30am - 4:30pm/9:30am-6:30pm (1 Saturday shift to be worked every 8 weeks)
- • Generous Leave: 25 days holiday (rising to 27 after year one and 30 after year three) + 8 bank holidays
- • Pension Matching: Up to 5% employer matching contributions
- • Flexibility and Wellness: Work-from-home options, cycle-to-work scheme, private healthcare and more
- • Growth Opportunities: Collaborate across teams and represent Montu at events, with support to grow your skills and impact
- • Enhanced Maternity & Paternity Leave
Skills & Technologies
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About Montu UK Limited
Montu UK Limited operates as a technology-driven medical cannabis platform. It connects patients, doctors, pharmacists and suppliers through proprietary software, enabling secure prescriptions, home delivery and ongoing care management. The company integrates telehealth consultations, electronic prescriptions and logistics to streamline access to regulated cannabis-based medicines while maintaining compliance with UK healthcare regulations.
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