Job Overview
Location
Manila, Manila, Philippines
Job Type
Full-time
Category
Product Management
Date Posted
June 3, 2026
Full Job Description
đź“‹ Description
- • Provide patient support primarily via email for Eucalyptus’s UK market, assisting patients across multiple clinics including Juniper, Pilot, Kin, Software, and Compound.
- • Support patients living with obesity and other chronic conditions such as diabetes and mental health, delivering care through a combination of clinical, nutritional, and behavioral guidance.
- • Work during mid-shift or night-shift hours in Manila time (2 PM – 1 AM or 6 PM – 3 AM), with no fixed weekend off, to align with UK operational hours.
- • Collaborate remotely with clinicians, pharmacists, and delivery partners to ensure seamless patient care and timely resolution of medical and logistical issues.
- • Respond to patient inquiries with empathy, clarity, and precision, adapting tone and communication style to suit diverse patient needs and contexts.
- • Identify and escalate systemic issues or recurring patient concerns to improve product functionality, service workflows, and patient experience.
- • Maintain accurate and compliant patient records using internal customer service software and digital platforms.
- • Act as a frontline representative of Eucalyptus’s mission to transform long-term healthcare into an engaging, effective, and personalized experience.
- • Contribute to a culture of continuous improvement by sharing feedback on processes, tools, and patient interactions to enhance operational efficiency.
- • Work within a global team spanning Australia, UK, Germany, Japan, and the Philippines, ensuring consistent, high-quality patient support across markets.
- • Uphold strict confidentiality and compliance standards when handling sensitive patient health information.
- • Demonstrate initiative in learning about new healthcare conditions, medications (including GLP-1 therapies), and digital health tools to better serve patients.
- • Participate in regular team check-ins, training sessions, and performance reviews to develop skills and align with evolving patient care standards.
- • Utilize computer systems including Google Suite and Mac-based platforms to manage patient communications, track cases, and coordinate with internal teams.
- • Embrace a fast-paced, iterative work environment where feedback is direct, frequent, and focused on growth and impact.
- • Contribute to a patient-first culture by anticipating needs, resolving complex issues proactively, and maintaining a high standard of care under pressure.
- • Operate with autonomy while adhering to clinical protocols and company policies governing patient interactions and data handling.
- • Engage with a diverse patient base across multiple countries, requiring cultural sensitivity and adaptability in communication.
- • Support the company’s growth trajectory by delivering exceptional service that contributes to patient retention, satisfaction, and clinical outcomes.
🎯 Requirements
- • 3+ years of experience in customer care, email support, call center, hospitality, or retail environments
- • Strong written and verbal communication skills with ability to adapt tone for diverse patient interactions
- • Familiarity with customer service software and computer systems (Google Suite and Mac experience preferred)
- • Willingness to work late mid-shift or night-shift schedules (2 PM – 1 AM or 6 PM – 3 AM Manila time) with no fixed weekend off
- • Interest in healthcare, wellness, or prior experience in healthcare or allied services
- • Ability to handle sensitive patient information with confidentiality and compliance
🏖️ Benefits
- • Sick, maternal/paternal, compassionate, and vacation leave available from Day 1
- • Personal health days and budget to support personal well-being
- • Comprehensive health insurance coverage accredited by major hospitals and clinics, including coverage for up to two dependents
- • Standard employer contributions to SSS, PhilHealth, and HDMF, plus 13th month pay
- • Transportation allowance for commuting to the Makati office
- • Annual professional development budget and additional leave credits for career growth
- • Equity participation in the company
- • Access to mentors, buddies, and regular performance and pay reviews
Skills & Technologies
Remote
About Eucalyptus Inc.
Eucalyptus Inc. is a telehealth company operating digital clinics focused on men’s health, women’s health, fertility, and primary care. It provides online consultations, prescription delivery, and ongoing patient management through proprietary platforms. Founded in Australia in 2019 and headquartered in Sydney, the company combines medical oversight with direct-to-consumer pharmacy services to increase access to personalized healthcare across multiple therapeutic areas.
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