Payment Operations Specialist - Ireland

📋 Description

• • As a Payment Operations Specialist at WeTravel, you will play a critical role in safeguarding the integrity of payment systems while supporting seamless travel experiences for users worldwide. This role sits at the intersection of fintech, risk management, and customer operations, where precision, vigilance, and proactive problem-solving directly contribute to the company’s mission of powering the world’s best group travel experiences.
• • You will be responsible for monitoring, reviewing, and resolving payment-related activities with a strong focus on fraud prevention, risk mitigation, and operational excellence. Your day-to-day work will involve analyzing transaction data, supporting customers through payment inquiries, collaborating across teams to improve processes, and taking ownership of evolving operational needs in a fast-paced, global environment.
• • You’ll join a globally distributed team led by Siobhán, Head of Payment Risk & Operations, based remotely in Dublin. WeTravel is a mission-driven company passionate about innovation in travel and payments, fostering a culture where adaptability, curiosity, and ownership are valued. The team operates with high autonomy and collaborates closely across functions to build scalable, compliant, and user-centric payment solutions.
• • In this role, you’ll develop deep expertise in payment operations, risk assessment, and cross-functional collaboration. You’ll gain hands-on experience with fraud detection, dispute resolution, and payment reconciliation while building skills in stakeholder communication, process optimization, and operational project leadership—positioning you for growth within WeTravel’s expanding global operations team.
• • Payment Screening: Support the review and screening of incoming and outgoing payments to identify and prevent fraudulent or suspicious activity. Apply risk-based judgment and conduct due diligence on higher-risk or high-value transactions to maintain the integrity of our payment systems.
• • Transaction Monitoring: Monitor transaction activity to detect unusual patterns, behaviors, or anomalies. Review and analyze transaction and operational data to surface potential risks, trends, and opportunities for process improvement.
• • Fraud & Risk Management: Investigate, document, and escalate fraudulent or suspicious activity related to card and bank payments. Partner closely with risk and compliance teams to determine appropriate actions and strengthen preventive controls.
• • Customer & Operations Support: Work directly with organizers and clients via email, phone, and video calls to resolve payment and operational issues. Balance customer advocacy with risk awareness, ensuring timely, clear, and pragmatic resolutions.
• • Cross-functional Operations: Collaborate with internal teams (e.g., Finance, Risk, Compliance, Product, Legal) and external partners to support daily operations, address complex cases, and continuously improve workflows and tools.
• • Operational Projects: Take ownership of a wide range of ad-hoc operational projects as business needs evolve. Adapt quickly to shifting priorities, support cross-functional initiatives, and contribute wherever operational support is needed.