Payment Operations Specialist - Portugal

📋 Description

• • As a Payment Operations Specialist at WeTravel, you will play a critical role in safeguarding the integrity of our payment systems by supporting and scaling core operational workflows across payments, risk, and customer operations. This role is essential to maintaining trust and reliability in our platform, which powers group travel experiences worldwide by ensuring secure, compliant, and efficient payment processing.
• • You will be a hands-on, adaptable operator who thrives in dynamic environments, taking ownership of payment screening, transaction monitoring, fraud prevention, dispute resolution, and cross-functional operational initiatives. Your work will directly contribute to reducing financial risk, improving customer outcomes, and strengthening our operational resilience in a fast-growing fintech and travel technology company.
• • You will join a global, mission-driven team led by Siobhán, Head of Payment Risk & Operations, based remotely in Dublin, Ireland. WeTravel is an international, travel-loving company passionate about innovation and empowering organizers to create seamless group travel experiences. Our culture values precision, curiosity, collaboration, and proactive problem-solving in the face of evolving operational challenges.
• • In this role, you will develop deep expertise in payment risk and operations, gain exposure to global fintech ecosystems, and build valuable cross-functional collaboration skills. You’ll have the opportunity to influence process improvements, work with industry-leading payment providers, and grow into a trusted operational expert within a supportive and innovative organization.
• • Payment Screening: Support the review and screening of incoming and outgoing payments to identify and prevent fraudulent or suspicious activity. Apply risk-based judgment and conduct due diligence on higher-risk or high-value transactions to maintain the integrity of our payment systems.
• • Transaction Monitoring: Monitor transaction activity to detect unusual patterns, behaviors, or anomalies. Review and analyze transaction and operational data to surface potential risks, trends, and opportunities for process improvement.
• • Fraud & Risk Management: Investigate, document, and escalate fraudulent or suspicious activity related to card and bank payments. Partner closely with risk and compliance teams to determine appropriate actions and strengthen preventive controls.
• • Customer & Operations Support: Work directly with organizers and clients via email, phone, and video calls to resolve payment and operational issues. Balance customer advocacy with risk awareness, ensuring timely, clear, and pragmatic resolutions.
• • Cross-functional Operations: Collaborate with internal teams (e.g., Finance, Risk, Compliance, Product, Legal) and external partners to support daily operations, address complex cases, and continuously improve workflows and tools.
• • Operational Projects: Take ownership of a wide range of ad-hoc operational projects as business needs evolve. Adapt quickly to shifting priorities, support cross-functional initiatives, and contribute wherever operational support is needed.