Job Overview
Location
Spain
Job Type
Full-time
Category
Operations
Date Posted
March 21, 2026
Full Job Description
đź“‹ Description
- • As a Payment Operations Specialist at WeTravel, you will play a critical role in safeguarding the integrity of payment systems while supporting seamless travel experiences for users worldwide. This role sits at the intersection of fintech, risk management, and customer operations, where precision, vigilance, and adaptability directly contribute to the company’s mission of powering the world’s best group travel experiences.
- • You will be responsible for payment screening, transaction monitoring, fraud and risk management, customer and operations support, cross-functional collaboration, and ownership of ad-hoc operational projects. Your day-to-day will involve reviewing high-value and high-risk transactions, identifying suspicious patterns, resolving customer payment issues via email, phone, or video, and partnering with teams across Finance, Risk, Compliance, Product, and Legal to improve workflows and strengthen controls.
- • You will join a global, remote-first team led by Siobhán, Head of Payment Risk & Operations, based in Dublin, Ireland. WeTravel is an international, travel-loving company passionate about innovation and adventure, operating with a strong commitment to compliance, scalability, and user trust in the payments ecosystem.
- • In this role, you will develop deep expertise in payment operations, fraud detection, and risk-based decision-making while gaining exposure to cross-functional initiatives across fintech and travel technology. You’ll sharpen your analytical, communication, and problem-solving skills in a dynamic environment where ownership, curiosity, and adaptability are highly valued—positioning you for growth in operations, risk, or product-focused careers.
🎯 Requirements
- • Bachelor’s degree, preferably in Business, Technology, Operations, or a related field.
- • 2-4 years of experience in an analytical, support, or operations role with a customer-facing component, including handling sensitive or complex issues via email, phone, or video calls.
- • Familiarity with payment operations, including card payments, refunds, disputes, KYC, or reconciliations.
- • Strong analytical and problem-solving skills, with the ability to assess risk and make sound judgment calls.
- • Fluent in English with excellent written and verbal communication skills.
- • Comfortable operating in ambiguity and taking on responsibilities beyond a fixed job scope; adaptable, curious, and eager to learn.
- • Proven ability to work cross-functionally and contribute to process improvements across operational domains.
🏖️ Benefits
- • Generous "Time to Recharge" policy — enjoy unlimited paid time off to rest, recharge, and show up as your best self.
- • Amsterdam Program – visit us in Amsterdam (HQ) for 2-4 weeks every year, staying in one of our WeTravel apartments.
- • Work remotely for a maximum of 4 weeks per calendar year.
- • Extensive paid family leave.
- • Three paid volunteer days per year — take time to give back to causes you care about, on us.
- • 2-week cross-functional onboarding program.
- • Cutting-edge equipment and tools to set you up for success. Coverage for certain work-from-home (WFH) equipment.
- • Join an international, travel-loving team with a passion for adventure and innovation.
Skills & Technologies
REST
Remote
Degree Required
About WeTravel, Inc.
WeTravel is a San-Francisco-based fintech-travel platform that provides payment, booking and itinerary management tools for group travel organizers and tour operators. Its SaaS solution enables travel companies to collect funds, manage client documents, create custom booking pages and automate supplier payouts while offering travelers multi-currency payment options. Founded in 2016, the company focuses on small to mid-size travel businesses worldwide, integrating banking, payment processing and customer management into one dashboard.
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