Payments Product Manager

Canals, Inc.

Job Overview

Location

New York

Job Type

Full-time

Full Job Description

📋 Description

• Own and define the strategic roadmap for payments and financial infrastructure across Canals’ platform, ensuring seamless money movement within industrial supply chain workflows.
• Collaborate closely with engineering teams to design and implement payment architecture, including integrations with external payment providers, merchant onboarding systems, and transaction processing pipelines.
• Partner directly with external payment processors, PSPs, and financial platforms to align product capabilities with evolving regulatory and operational requirements.
• Design intuitive, trust-driven payment experiences that simplify complex transaction flows, reduce operational friction, and improve user conversion rates for both distributors and their customers.
• Deeply analyze user workflows across onboarding, payments, payouts, and transaction visibility to identify and eliminate pain points in high-stakes financial interactions.
• Translate intricate financial, compliance, and operational requirements into clear, scalable product specifications that engineering can execute with precision.
• Balance speed, risk, regulatory compliance, and user experience in every product decision, prioritizing reliability and clarity in financial interactions.
• Define and track key product metrics including transaction success rates, onboarding conversion, payment adoption, operational efficiency, and reconciliation accuracy.
• Work cross-functionally with operations, legal, finance, and leadership teams to ensure alignment on product execution, risk management, and scaling priorities.
• Act as the product lead for financial infrastructure initiatives, serving as the primary point of contact between engineering, external partners, and internal stakeholders.
• Champion user-centered design in financial products by translating technical complexity into simple, transparent experiences that build trust and reduce support burden.
• Drive product experimentation and iteration around payment methods, payout timing, fee structures, and dispute resolution flows to optimize for adoption and retention.
• Maintain deep awareness of industry trends in B2B payments, fintech infrastructure, and supply chain finance to inform product decisions and competitive positioning.
• Contribute to building a robust product culture within Canals’ early-stage product team by promoting documentation, user research, and data-informed decision-making.

🎯 Requirements

• 4+ years of product management experience, preferably in B2B SaaS, fintech, payments, or platform products
• Experience working with payment processors, PSPs, merchant onboarding systems, or financial infrastructure products
• Strong understanding of transaction flows, payment operations, onboarding experiences, or financial workflow design
• Ability to simplify technically complex systems into intuitive user experiences
• Excellent communication and collaboration skills with the ability to work cross-functionally across technical and non-technical stakeholders
• High ownership mindset with the ability to operate independently in fast-moving environments

🏖️ Benefits

• Real-world impact: your work improves global supply chains, saving customers time and reducing risk
• Strong engineering culture: we invest in quality and documentation to keep moving fast sustainably
• Remote-first, flexible work environment across North and South America
• Strong product-market fit with tons of customer love
• Talent dense team with diverse backgrounds and experiences

Skills & Technologies

Product Management

Remote

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Canals, Inc.

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About Canals, Inc.

Canals is a software company that specializes in automating key workflow processes—such as sales order entry, invoice processing, and purchase-order/receipt reconciliation—specifically for wholesale distributors. Their platform uses AI to interpret customer emails, PDFs, spreadsheets, handwritten notes and other data formats, then converts them into quotes or orders or processes invoices automatically into the distributor’s ERP system.

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