Payments & Refunds Specialist – AmTrav

📋 Description

• • Join AmTrav, a subsidiary of Perk—a global “unicorn” valued at $1.4 billion, as a Payments & Refunds Specialist. This is an excellent entry-level opportunity for anyone looking to build a career in the travel industry.
• • Payments & Refunds Specialists are responsible for delivering AmTrav’s highest standard of service, ensuring travelers’ critical issues are resolved efficiently and with care. This is a back-office role—you won’t be working directly with clients, but instead partnering with hotels and vendors to make sure every traveler’s needs are met.
• • Success in this role comes down to strong communication, sharp prioritization, and a genuine team-first mindset. If you thrive managing multiple accounts, juggling timelines, and keeping things moving behind the scenes, this one’s for you.
• • Key responsibilities include making high-volume outbound calls to hotels and travel vendors, contacting hotels to obtain folios, receipts, and other required documentation, following up with travelers and travel administrators to collect updated payment information, creating and distributing pre-authorization forms, coordinating directly with hotels to resolve payment issues, and maintaining accurate records.
• • We’re looking for candidates with excellent written and verbal communication skills, a strong ability to listen, empathize, and build rapport, and a positive, professional, and customer-focused attitude when interacting with both travelers and colleagues.
• • This role requires a self-motivated and able-to-work-independently individual who is comfortable receiving coaching and feedback in a performance-driven environment focused on continuous development.
• • The ideal candidate will have a strong attention to detail and organizational skills, with the ability to manage multiple tasks simultaneously, and a demonstrated ability to meet performance goals and maintain a strong, reliable work history.
• • As a Payments & Refunds Specialist, you will be working in a fast-paced, high-volume setting with minimal supervision, and will be required to work Monday-Friday 12pm-9pm CST.
• • The training schedule for this role is Monday-Friday 8am-430pm CST for 4 weeks, and the anticipated hourly wage is between $20-$22 per hour.
• • At Perk, we value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries.
• • We offer a competitive compensation package, including equity ownership in Perk, and a range of benefits, including 20 vacation days, 12 public holidays, three medical plans, comprehensive benefit plans, a 401(k) plan with company matching contributions, and more.
• • We are an equal opportunity employer, and we want to make sure the people behind our product reflect our diverse customer base. We’re an IRL-first company, where our team works together in-person 3 days a week, and we fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity, and ultimately making us a great place to work.
• • If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team.
• • Please submit your resume in English if you choose to apply, and do not forget to submit an updated portfolio and/or resume.
• • All official communication from Perk will always come from email addresses ending in @perk.com or @externalperk.com, our verified social media channels, or recruiters listed on our official LinkedIn page.
• • We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal.
• • If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to security [at] perk .com, and we will confirm whether it is legitimate.
• • #LI-Hybrid