Job Overview
Location
DACH
Job Type
Full-time
Category
HR & Recruiting
Date Posted
April 14, 2026
Full Job Description
📋 Description
- • As a Payroll Client Services Specialist at Remote, you will serve as a specialist-level support for payroll-related inquiries and issues, acting as the main point of contact for urgent customer escalations and ensuring timely resolution of payroll concerns within your assigned region or sub-region.
- • Day to day, you will process end-to-end payroll runs, collaborate with Customer Experience, Payroll Operations, and other teams to meet SLAs, join customer video calls to resolve issues, and work autonomously on escalations while maintaining clear communication with stakeholders about changes, delays, or updates.
- • Remote is a fully remote, global company solving the challenge of compliant international employment, enabling businesses to recruit, pay, and manage teams worldwide. With team members across six continents and a culture rooted in innovation, async work, and inclusion, Remote empowers employees to bring their full selves to build a best-in-class HR platform.
- • In this role, you will deepen your expertise in regional payroll processes, strengthen client-facing and problem-solving skills, gain experience in cross-functional collaboration within a fast-paced international environment, and develop mentorship and leadership abilities while contributing to a company shaping the future of work.
🎯 Requirements
- • Experience in processing end-to-end Payroll or equivalent experience
- • Deep understanding of payroll specific to the region or sub-region of application
- • Experience in client-facing roles
- • Analytical mind and exceptional problem-solving skills to tackle complex issues and escalations
- • Excellent communication skills: fluent in English, comfortable with asynchronous communication, and proficient in using collaboration tools like Slack
- • Team player: ability to mentor and support colleagues, collaborate effectively across departments, and manage escalations with confidence
🏖️ Benefits
- • Work from anywhere
- • Flexible paid time off
- • Flexible working hours (async work model)
- • 16 weeks paid parental leave
- • Mental health support services
- • Stock options
- • Learning budget
- • Home office budget & IT equipment
- • Budget for local in-person social events or co-working spaces
Skills & Technologies
About Remote Referral Board Inc.
Remote Referral Board operates a SaaS platform that enables companies to launch employee referral programs for remote and distributed teams. Recruiters create job postings and invite employees to submit referrals; the system tracks candidate progress, automates reward workflows and provides analytics on source-to-hire performance. The software integrates with ATS, Slack and Microsoft Teams, supports custom branding and offers tiered pricing for startups to enterprises. Founded in 2020, the company was built to help remote-first organizations scale hiring through trusted employee networks while reducing agency spend and time-to-fill.
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