Payroll Specialist I

📋 Description

• • Join OneSource Virtual (OSV), a leading provider of innovative Business-Process-as-a-Service (BPaaS) solutions for Workday, specializing in HR, payroll, and finance.
• • OSV has empowered over 1,000 Workday customers to transform their operations from transactional to transformational through cutting-edge technology and dedicated services.
• • Founded in 2008, OSV is the premier exclusive provider of BPaaS solutions for Workday, distinguished by unparalleled choice, unwavering commitment, and uncompromising support.
• • Our global headquarters are in Dallas, Texas, with a significant presence across North America and Europe, and we invite you to discover your company’s solution at www.onesourcevirtual.com.
• • As a Payroll Specialist I, you will be instrumental in delivering exceptional managed payroll administration services and providing expert Workday payroll processing support to a diverse portfolio of clients.
• • This role demands the ability to manage multiple projects concurrently, each with distinct deadlines, within a dynamic and fast-paced work environment.
• • You will operate within a collaborative customer team setting, providing dedicated support to your assigned clients while also contributing to the broader customer base across all service levels as business needs dictate.
• • Beyond day-to-day operational support, your responsibilities will extend to critical areas such as Workday payroll configuration and comprehensive year-end payroll processing support.
• • You will serve as the named specialist for Payroll Administrative customers, ensuring their needs are met with precision and efficiency.
• • In addition to your primary client responsibilities, you will actively support other OSV payroll, tax, and garnishment customers as required by the service team, fostering a cohesive and responsive support structure.
• • A key aspect of your role will involve managing and responding to incoming cases daily, rigorously adhering to service level agreements (SLAs) and maintaining the highest standards of client satisfaction.
• • You will be tasked with troubleshooting quarter-end and year-end payroll audit reports, identifying discrepancies, and formulating actionable recommendations for our clients to ensure compliance and accuracy.
• • Performance in this role will be measured against established quality and production metrics, including scorecards, emphasizing a commitment to excellence and continuous improvement.
• • Collaboration is central to our success; you will work closely with peers and customer teams to collectively support clients and efficiently resolve complex requests.
• • We foster an environment that values teamwork and a proactive approach to problem-solving, encouraging an openness to new ideas and evolving procedures.
• • Your critical thinking, consultative approach, and robust problem-solving skills will be essential in navigating the complexities of payroll administration.
• • You will leverage strong communication skills, with a particular emphasis on delivering outstanding customer service in every interaction.
• • Exceptional organizational skills are required to effectively manage and prioritize tasks, enabling you to multitask and provide seamless support to multiple customers simultaneously.
• • Your analytical capabilities, meticulous data entry skills, and adept research abilities will be crucial for resolving issues and ensuring data integrity.
• • The ability to self-direct your workload, manage competing demands, and consistently meet tight deadlines is paramount for success in this role.
• • A strong foundational understanding of payroll processes and procedures is expected, forming the bedrock of your expertise.
• • You will be responsible for ensuring the accuracy and timeliness of payroll processing, including calculations, deductions, and tax withholdings.
• • This role involves direct client interaction, requiring you to build and maintain strong professional relationships based on trust and reliability.
• • You will contribute to the continuous improvement of payroll processes and systems, identifying opportunities for efficiency and accuracy enhancements.
• • The position requires a keen eye for detail to prevent errors and ensure compliance with all relevant federal, state, and local payroll regulations.
• • You will play a vital role in the successful execution of payroll cycles, from data input to final disbursement and reporting.
• • Embrace a culture of learning and idea sharing, contributing to a dynamic and innovative team environment.
• • Be a part of an organization experiencing consistent strategic growth, seeking talented and forward-thinking professionals.
• • Enjoy upward mobility and professional development opportunities within a values-based culture.