Job Overview
Location
Home-Based - GBR
Job Type
Full-time
Category
Product Management
Date Posted
June 6, 2026
Full Job Description
đź“‹ Description
- • Administer detailed pension casework for Defined Benefit (DB) pension schemes, including processing Change of Address, Name, Gone Aways, Outstanding Premium Letters, Valuations, Quotations, Projections, General Policy Details, Amendments/Corrections, Wake-up Packs, Ad-hoc Packs, and Record Mismatch/Suspense Corrections.
- • Respond to member queries across multiple communication channels within agreed Service Level Agreement (SLA) targets, ensuring timely and accurate resolutions.
- • Deliver high-standard customer service via inbound and outbound phone calls, handling complex pension-related inquiries professionally and with attention to detail.
- • Adhere strictly to Capita’s Quality Management Systems and comply with all relevant regulatory requirements and internal policies.
- • Identify, document, and report risks, complaints, and compliance breaches immediately to line management or the Operational Risk & Compliance department.
- • Perform manual pension calculations with precision, verifying accuracy and ensuring full regulatory compliance.
- • Utilize Microsoft Excel extensively for data management, administrative tasks, and reporting, maintaining high standards of data integrity.
- • Maintain strong focus on accuracy and deliver work "right first time," minimizing errors and rework in a high-volume, detail-oriented environment.
- • Prioritize workload effectively under pressure to meet tight deadlines while managing multiple concurrent casework tasks.
- • Actively participate in personal and performance development by completing mandatory e-learning and training courses to enhance pensions knowledge and system proficiency.
- • Collaborate with team members to support collective goals, share best practices, and contribute positively to team dynamics and performance.
- • Work a full-time schedule of 37.5 hours per week, Monday to Friday, in a home-based role supporting an account scheduled to transfer to a new provider under TUPE in October 2026.
- • Ensure all administrative activities align with Capita Pension Solutions’ standards for service delivery, data security, and member communication.
🎯 Requirements
- • Proven experience in pension administration casework, with strong working knowledge of Defined Benefit (DB) pension schemes.
- • Experience performing and verifying manual pension calculations, ensuring accuracy and compliance.
- • Experience using Microsoft Excel for data management and administrative tasks.
- • Excellent numeracy and data-entry skills, with a strong focus on accuracy, attention to detail, and a commitment to delivering work "right first time."
- • Ability to work effectively under pressure, prioritise workload, and meet tight deadlines.
- • A collaborative team player with the ability to coach, support, and positively contribute to the wider team.
🏖️ Benefits
- • Permanent employment opportunity with a leading UK pension services provider.
- • Home-based working arrangement with flexible location within the UK.
- • Access to career development opportunities and training programs to enhance pensions and systems knowledge.
- • Supportive, inclusive workplace culture with commitment to equal opportunities and reasonable adjustments.
Skills & Technologies
About Capita plc
Capita plc is a UK-based business process outsourcing and professional services company. It provides customer management, administration, and consulting services to central and local government, defence, education, transport, and private-sector clients. Capita operates in technology, people, and business process solutions, handling functions such as customer service, HR, finance, and digital transformation. The company manages large-scale contracts, including health assessments, learning services, and emergency response systems. Founded in 1984 and headquartered in London, Capita employs tens of thousands across the UK and internationally, delivering managed services and technology-enabled solutions to improve operational efficiency and public service outcomes.
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