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Pensions Operations Manager

Capita plc

Job Overview

Location

Home-Based - GBR

Job Type

Full-time

Full Job Description

📋 Description

• As a Pensions Operations Manager at Capita Pension Solutions, you will lead a team of Pensions Team Managers to deliver high-quality pensions administration services that meet or exceed contractual requirements, playing a critical role in supporting senior management and driving operational excellence aligned with business strategy.
• Day to day, you will empower and develop your team by enhancing technical competency and efficiency, manage performance through objective setting, appraisals, training, and competence frameworks, maintain stakeholder and client relationships, review systems and controls for improvement, identify and resolve complaints at root cause, and manage resources using data analysis to meet operational targets while supporting AI tools and process innovations.
• Capita Pension Solutions is one of the UK’s leading pension firms, serving over 450 schemes and 6 million members with end-to-end solutions including administration, data & remediation, software, actuarial, investment, scheme management, and member communications, leveraging experience, insight, expertise, and technology to deliver personalised service.
• In this role, you will develop leadership and operational management expertise, drive process improvements and service enhancements, strengthen client and stakeholder engagement, and achieve measurable impact on team performance, service quality, and business risk reduction while growing your career in a major pensions provider.

🏖️ Benefits

• Remote working – work from wherever you’re happiest in the UK
• Competitive salary
• 23 days’ holiday, rising to 27 (pro rata) – plus the option to buy more after qualifying period
• Paid volunteering day with a charity of your choice
• Generous family leave policies – including 15 weeks’ fully paid maternity, adoption, and shared parental leave
• Cycle2Work scheme, pension, life assurance, and more

Skills & Technologies

Remote

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Capita plc

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About Capita plc

Capita plc is a UK-based business process outsourcing and professional services company. It provides customer management, administration, and consulting services to central and local government, defence, education, transport, and private-sector clients. Capita operates in technology, people, and business process solutions, handling functions such as customer service, HR, finance, and digital transformation. The company manages large-scale contracts, including health assessments, learning services, and emergency response systems. Founded in 1984 and headquartered in London, Capita employs tens of thousands across the UK and internationally, delivering managed services and technology-enabled solutions to improve operational efficiency and public service outcomes.

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