People Business Partner, Employee Relations Lead

ServiceTitan, Inc.

Job Overview

Location

US Remote

Job Type

Full-time

Full Job Description

📋 Description

• Lead end-to-end employee investigations with integrity and pragmatism, ensuring fair and timely resolution of concerns while protecting company culture and supporting business continuity.
• Develop and refine scalable investigation frameworks that balance consistency with flexibility, creating documentation standards that improve efficiency.
• Partner with Legal and People Business Partners to evaluate investigation findings, determine appropriate outcomes, and ensure consistent application of company policy.
• Identify root causes and trends in employee relations issues using data to develop proactive training and interventions that mitigate risk and improve organizational health.
• Provide strategic counsel and coaching to leaders as they build and scale high-performing, ambitious teams, keeping business outcomes central to talent decisions and organizational moves.
• Coach and advise across all levels on people topics including change management, performance management, team dynamics, organizational design, rewards, recognition, and employee relations concerns.
• Build effective relationships while modeling and inspiring a culture of mutual accountability, grit, constructive collaboration, and high-quality ownership and execution of outcomes.
• Identify and drive organization-wide opportunities and initiatives that scale impact and meaningfully add value to teams and talent programs.
• Lead collaboration with the broader People Ops team to roll out key people programs including compensation reviews, DEI, Total Rewards, and Learning & Development initiatives.
• Leverage data to identify themes, surface insights, and influence solutions that address root causes rather than symptoms in employee relations.

🎯 Requirements

• Minimum 5-10 years of combined experience in People Business Partnership and Employee Relations roles
• Significant experience specific to complex employee relations and investigations
• Mastery of high-stakes verbal communication and precise, airtight written documentation
• Ability to navigate high-tension situations with grace while providing clear guidance and maintaining absolute confidentiality
• Rare ability to remain objective under pressure while balancing empathy with the need for rigorous, evidence-based conclusions

🏖️ Benefits

• Flexible time off with ample learning and development opportunities
• Comprehensive onboarding program and leadership training for Titans at all levels
• Holistic health and wellness benefits including company-paid medical, dental, and vision
• Support for Titans at all stages of life including parental leave, fertility services, and maternity support
• Annual bonus, equity, and holistic suite of benefits

Skills & Technologies

Senior

Remote

Degree Required

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ServiceTitan, Inc.

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About ServiceTitan, Inc.

ServiceTitan provides cloud-based business management software for residential and commercial contractors in plumbing, HVAC, electrical, and other trades. Its platform integrates customer relationship management, scheduling, dispatching, invoicing, payments, marketing analytics, inventory management, and field workforce mobile applications. The system connects office teams with field technicians, automates service workflows, and offers real-time performance reporting, aiming to improve operational efficiency and revenue for home-service businesses.

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