Job Overview
Location
Dallas, Texas - Remote
Job Type
Full-time
Category
HR & Recruiting
Date Posted
March 18, 2026
Full Job Description
đź“‹ Description
- • As a Personal Loan Specialist at Reprise Financial, you will play a vital role in simplifying the financial journey for customers by providing transparent, accessible personal loan solutions that empower individuals to take control of their finances without hidden fees or complex terms.
- • You will serve as a trusted point of contact for customers navigating the loan application process, using your communication and sales expertise to build lasting relationships, ensure compliance, and deliver a seamless, customer-first experience that aligns with the company’s mission of integrity and innovation.
- • Your day-to-day responsibilities will include handling inbound and outbound phone calls and emails through a dialer system, engaging with customers at various stages of the application process via phone, email, chat, and internal systems.
- • You will assess customer needs, explore suitable loan options, and persuasively explain the value of Reprise Financial’s offerings while guiding customers through document uploads, information verification, and application notation.
- • You will proactively address questions, concerns, and objections, going the extra mile to build trust, loyalty, and satisfaction throughout the customer journey.
- • You will adhere strictly to company policies, state and federal lending laws, and compliance guidelines, ensuring all interactions meet regulatory and ethical standards.
- • You will complete comprehensive sales training covering product knowledge, sales tactics, objection handling, and core systems to continuously improve your performance.
- • You will work independently in a fast-paced remote environment while collaborating with team members and management to meet and exceed monthly performance metrics.
- • You will actively seek and provide constructive feedback to support continuous improvement in both personal performance and team processes.
- • You will join a mission-driven, fast-growing consumer finance lender that values innovation, collaboration, and kindness, where employees are empowered to grow and make a meaningful impact.
- • You will be part of a supportive, transparent culture that encourages open communication, continuous learning, and recognition of contributions, with opportunities to visit the Irving, TX office and participate in virtual team events.
- • In this role, you will develop strong sales, customer service, and compliance expertise while gaining deep insight into consumer lending, credit reporting, and financial technology systems.
- • You will achieve measurable success through performance-based incentives, refine your communication and problem-solving skills, and build a foundation for long-term career growth in financial services or sales leadership.
🎯 Requirements
- • 1-2 years of experience in a call center environment, preferably with dialer system experience or high-volume call handling.
- • Proven customer satisfaction orientation and sales competencies, including the ability to overcome objections and close deals effectively.
- • Excellent verbal and written communication skills, with strong active listening and interpersonal abilities to engage diverse customers.
- • Proficiency with computers and digital tools, including email, chat platforms, and internal CRM or loan management systems.
- • Self-motivated, goal-oriented mindset with the ability to work independently in a fast-paced, remote setting while adapting to changing priorities.
- • Basic understanding of credit bureau reporting and familiarity with lending compliance principles (training provided).
🏖️ Benefits
- • Comprehensive medical, dental, and vision coverage, plus HSA contributions and access to an Employee Assistance Program (EAP) for mental health and well-being support.
- • 401(k) plan with Safe Harbor Match (100% of first 3%, 50% of next 2%) to help you secure your financial future.
- • Generous time off including accrued vacation, company holidays, sick time, and 3 floating holidays for personal celebrations or rest.
- • 12-week paid parental leave to support growing families during life’s most important moments.
- • Monthly incentive bonus based on company and individual performance, rewarding hard work and results.
- • Robust tech package provided to ensure seamless productivity and connectivity while working remotely.
Skills & Technologies
Go
Remote
About Reprise Financial
Reprise Financial is a leading provider of comprehensive debt collection and accounts receivable management services. They specialize in recovering past-due accounts for a diverse range of industries, including healthcare, financial services, and government. Leveraging advanced technology and data analytics, Reprise focuses on ethical and compliant collection practices. Their approach emphasizes customer service and maintaining positive relationships with debtors while maximizing recovery rates for their clients. Reprise Financial is committed to delivering tailored solutions that meet the unique needs of each client, helping them improve cash flow and reduce financial risk through effective debt recovery strategies.
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