Job Overview
Location
Remote - Colombia
Job Type
Full-time
Category
Operations
Date Posted
April 14, 2026
Full Job Description
đź“‹ Description
- • As a Phone Numbers Operations Specialist 1 at Twilio, you will serve as a dedicated point of contact for ISVs and direct customers managing phone number porting processes, ensuring a smooth and seamless experience while supporting Twilio’s Super Network mission to catalog, orchestrate, and deliver global connectivity.
- • Day to day, you will respond to customer inquiries via email, troubleshoot basic-to-intermediate product or service issues, action carrier partner notifications, triage complex issues to appropriate teams, and work independently to resolve operational challenges within your domain while maintaining SLA compliance.
- • You will join Twilio’s Product Operations team, a remote-first, globally distributed group committed to innovation, inclusion, and connection, where you’ll contribute to the infrastructure that powers communications for hundreds of thousands of businesses and millions of developers worldwide.
- • In this role, you will develop expertise in telecommunications operations, process improvement, cross-functional collaboration, and customer issue resolution, gaining hands-on experience with Twilio’s Super Network while building skills in prioritization, communication, and independent problem-solving that support long-term career growth in operations and technology.
🎯 Requirements
- • You’re thorough, organized, and detail-oriented, and you’re able to prioritize and execute multiple processes.
- • You’re empathetic and customer centric to the core.
- • You’re a clear verbal and written communicator.
- • You are calm under pressure as you respond to escalations and quickly troubleshoot incidents.
- • You’re introspective and committed to continuous self-improvement.
- • You’re capable of learning quickly and mastering complicated systems.
- • You’re capable of working independently but also energized from working within a team and cross-functionally to achieve the company’s goals.
- • You’re able to complete tasks in core areas within SLAs.
- • You have at least 1 year of experience working on an Operations team.
🏖️ Benefits
- • Competitive pay
- • Generous time off
- • Ample parental and wellness leave
- • Healthcare benefits
- • Retirement savings program
- • Opportunities to build positive change in communities through volunteering and donation support
- • Occasional travel for in-person team or project meetings to foster connection and collaboration
Skills & Technologies
About Twilio Inc.
Twilio Inc. provides cloud-based communications platforms that enable developers to integrate voice, messaging, video, email, and authentication into applications via APIs. Founded in 2008, the company offers programmable services for SMS, voice calls, WhatsApp, email, and IoT connectivity, serving enterprises, startups, and communication service providers globally. Twilio operates a pay-as-you-go model, allowing customers to scale usage without managing underlying telecom infrastructure. The company is headquartered in San Francisco, California, and trades on the New York Stock Exchange under the symbol TWLO.
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