Job Overview
Location
San Antonio Metro, TX Home
Job Type
Full-time
Category
Operations
Date Posted
July 16, 2026
Full Job Description
đź“‹ Description
- • As a dedicated Field Physical Damage Specialist, you will be responsible for building relationships and providing oversight of our third-party vendors through virtual or in-person interactions with members, claimants, and third-party personnel.
- • Drives USAA's financial strength by ensuring accuracy and quality of third-party vendors' work product.
- • Works to resolve problems with a focus on the mission and core values, providing exceptional member experiences.
- • This is a field-based role in San Antonio, TX, with travel requirements to South Texas and surrounding areas.
- • Candidates who live and are willing and able to work in the San Antonio, TX area are encouraged to apply.
- • Responsible for on-boarding, oversight, maintaining partnerships, and coaching to performance of our contractual and/or operational goals as applicable.
- • Evaluate vendor work product to ensure quality, accuracy, and adherence to the terms and conditions of the contract.
- • Collaborate with 3PRM on vendor footprint to balance member needs and operational resources.
- • Responsible for complaint and payment discrepancy resolution within the vendor MOI.
- • Analyzes information obtained to establish and provide direction on compliance for regulatory requirements and settlement value on total loss situations.
- • Assist with managing output/throughput and associated USAA adherence guidelines affiliated with Auto Physical Damage processes (e.g., Rental, Alternative Parts Utilization, Vehicle Owner Communication, Assignment Completions).
- • Evaluate, investigate, and negotiate first- and third-party automobile physical damage claims, determining settlement value and resolving claims within established authority limits, including excessive storage charge negotiations.
- • Provide decisions and guidance on physical damage losses through proactive problem-solving and sound judgment, escalating requests for additional authority when appropriate.
- • Clearly document thought process including damage evaluation, investigation, negotiation, and settlement decisions.
- • Analyzes information obtained to establish compliance for regulatory requirements and settlement value.
- • Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
- • Collaborates and sets expectations with external and internal business partners to facilitate claims resolution.
- • Support work surges and may be assigned CAT deployment travel with minimal notice during designated CATs.
- • Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.
- • Applies proficient knowledge of P&C insurance industry products, services, to include P&C insurance policy contracts, coverages and internal claims handling process and procedures.
🎯 Requirements
- • High School Diploma or General Equivalency Diploma.
- • 4 years of auto physical damage estimating experience.
- • Currently possess or acquire and maintain individual I-CAR Platinum Pro-Level 3 certification within 12 months of hire.
- • Capability to prioritize, solve problems and effectively communicate next steps and path to resolution.
- • Effectively communicates through multiple channels to include utilization of digital tools to drive speed, accuracy, and service.
- • Acquisition and maintenance of insurance adjuster license within 90 days and designated number of attempts.
- • Strong oral and written communication skills.
🏖️ Benefits
- • Comprehensive medical, dental, and vision plans.
- • 401(k) and pension plans.
- • Life insurance.
- • Parental benefits.
- • Adoption assistance.
- • Paid time off program with paid holidays plus 16 paid volunteer hours.
- • Various wellness programs.
- • Career path planning and continuing education assistance.
Skills & Technologies
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About United Services Automobile Association
United Services Automobile Association is a Fortune 500 financial services group headquartered in San Antonio, Texas, founded in 1922 by Army officers to insure each other’s vehicles. Today it provides banking, insurance, investment, and retirement products to current and former members of the U.S. military and their families. The member-owned reciprocal inter-insurance exchange operates under charters in Texas and serves over 13 million members worldwide. The association maintains strict eligibility rules tied to military service and is consistently ranked among the top U.S. insurers and banks for customer satisfaction and financial strength.
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