Planner, S&OP

Hims & Hers Health, Inc.

Job Overview

Location

US Remote

Job Type

Full-time

Full Job Description

📋 Description

• Support the development and communication of network demand forecasts to operational stakeholders across fulfillment and pharmacy operations.
• Monitor capacity across fulfillment and pharmacy operations to identify potential constraints, imbalances, and execution risks.
• Partner with Operations and Business Analytics teams to align forecast, capacity, and labor plans across the entire network.
• Convert forecasted demand and production volume into labor hours using established planning frameworks and models.
• Calculate and publish weekly hours targets by department and site to guide workforce scheduling and allocation.
• Monitor Planned vs. Actual hours performance, identifying variances, risks, and opportunities for improvement.
• Differentiate between gaps in planning models and execution issues to enable accurate decision-making and accountability.
• Drive cross-functional alignment and accountability across Operations, Recruiting, HR, Learning, and Finance teams.
• Coordinate planning cadences and follow-up meetings to ensure consistent execution of labor plans.
• Identify and recommend opportunities to improve planning assumptions, workflows, and processes for greater efficiency and accuracy.
• Maintain and update labor models, including productivity assumptions and operational constraints.
• Partner with Business Analytics to develop standardized reporting and scalable planning tools to support long-term planning needs.
• Maintain clear, up-to-date documentation of all planning assumptions, outputs, model updates, and process changes.
• Translate complex operational data into actionable insights for non-analytical stakeholders to support informed decision-making.
• Ensure labor planning outputs are aligned with business goals, regulatory requirements, and operational realities across multiple sites.
• Proactively surface risks and bottlenecks in workforce planning to prevent service disruptions or labor shortages.
• Contribute to continuous improvement initiatives by analyzing historical performance data and recommending model refinements.
• Collaborate with cross-functional teams to ensure labor plans are executable and supported by adequate recruitment and training pipelines.
• Maintain data integrity across planning systems and ensure consistency between forecast inputs and output metrics.
• Support the integration of planning outputs into broader operational dashboards and performance tracking systems.

🎯 Requirements

• 3+ years of experience in workforce planning, capacity planning, production planning, supply planning, demand planning, or operations analytics
• Bachelor’s degree required, preferably in Supply Chain, Business, or a related field
• Strong Excel or Google Sheets proficiency, including data analysis (Lookups, PivotTables, scenario modeling, and structured logic)
• Familiarity with ERP, planning systems, or reporting tools
• Basic SQL or BI tool experience (Looker, Tableau, etc.)
• Strong analytical and problem-solving skills with ability to interpret data, identify root causes, and drive insights

🏖️ Benefits

• Competitive salary & equity compensation for full-time roles
• Unlimited PTO, company holidays, and quarterly mental health days
• Comprehensive health benefits including medical, dental & vision, and parental leave
• Employee Stock Purchase Program (ESPP)
• 401k benefits with employer matching contribution
• Offsite team retreats

Skills & Technologies

Remote

Degree Required

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Hims & Hers Health, Inc.

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About Hims & Hers Health, Inc.

Hims & Hers Health is a telehealth platform providing online consultations, prescription medications and over-the-counter wellness products for conditions such as hair loss, erectile dysfunction, anxiety, depression, skin care, and sexual health. Operating in the United States and select international markets, the company connects patients with licensed physicians and pharmacies, delivering treatments through subscription plans and direct-to-consumer shipping, while emphasizing privacy, affordability and accessibility.

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