Job Overview
Location
Stockholm HQ
Job Type
Full-time
Category
Operations
Date Posted
July 14, 2026
Full Job Description
đź“‹ Description
- • As a Platform Consultant, you are part of the global dedicated team, owning issues end-to-end and holding the enterprise readiness standard across every handoff.
- • You will take ownership of Enterprise and Strategic Premium issues from first signal to resolution, maintaining clean handoffs across a global team so clients experience continuity and enterprise-grade consistency.
- • You will build deep expertise across Legora, including Assistant, Tabular Review, Workflows, Editor, and the Word Add-in, to diagnose and resolve complex, high-impact issues that demand structured thinking and sound judgment.
- • You will communicate with authority, translating technical detail into concise, confident guidance for demanding professional users, and guide legal teams through complex workflows.
- • You will resolve issues to completion before escalating, and when escalation is necessary, route to the Technical Platform Expert or Principal Platform Advisor with complete diagnostics, clear impact, and a recommended path.
- • You will drive improvements by spotting recurring issues and user pain points, and partnering with Product, Engineering, and Legal Engineering to fix them at the source.
- • You will set the standard for enterprise readiness, escalation precision, and handoff quality, and cover the clock by owning your share of the global handoff rhythm.
🎯 Requirements
- • You have owned complex, high-stakes B2B relationships and consistently delivered exceptional outcomes for demanding professional clients.
- • You turn frustrated users into advocates, and you take pride in the quality of every resolution.
- • You notice patterns, surface issues before they escalate, and collaborate across functions to fix them for good.
- • You are technically curious, learn new software quickly, and explain hard concepts simply.
- • You write clearly under pressure: crisp updates with confirmed facts, named owners, and next steps, without speculation.
- • You are fluent with support tooling such as Intercom, Zendesk, or similar platforms.
🏖️ Benefits
- • Global collaboration: Partner with teams and clients across regions, on work that crosses every major legal market.
- • Meaningful work: Your work shapes how the world’s leading legal teams adopt AI day to day.
- • Competitive package: Comprehensive salary, benefits, and the tools to do your best work.
- • In-person environment: A workspace built for ambitious builders.
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Legora
Legora is a company focused on providing innovative solutions in the technology sector. Their core offerings revolve around [mention specific areas if known, e.g., software development, AI, data analytics, cloud services]. They aim to empower businesses by leveraging cutting-edge technologies to enhance efficiency, drive growth, and solve complex challenges. Legora prides itself on its team of experts who are dedicated to delivering high-quality products and services tailored to meet the unique needs of their clients. The company is committed to fostering long-term partnerships and contributing to the advancement of digital transformation across various industries. Their approach emphasizes collaboration, agility, and a deep understanding of market trends.
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