Platform Consultant - Sydney

Legora

Job Overview

Location

Sydney

Job Type

Full-time

Full Job Description

📋 Description

• As a Platform Consultant, you are part of the global dedicated team, owning issues end-to-end and holding the enterprise readiness standard across every handoff.
• You will take ownership of Enterprise and Strategic Premium issues from first signal to resolution, maintaining clean handoffs across a global team so clients experience continuity and enterprise-grade consistency.
• You will build deep expertise across Legora, including Assistant, Tabular Review, Workflows, Editor, and the Word Add-in, to diagnose and resolve complex, high-impact issues that demand structured thinking and sound judgment.
• You will communicate with authority, translating technical detail into concise, confident guidance for demanding professional users, and guide legal teams through complex workflows.
• You will resolve every issue to resolution before escalating, and when escalation is the right call, you will route to the Technical Platform Expert or Principal Platform Advisor with complete diagnostics, clear impact, and a recommended path.
• You will drive improvements by spotting recurring issues and user pain points, and partnering with Product, Engineering, and Legal Engineering to fix them at the source.
• You will set the standard for enterprise readiness, escalation precision, and handoff quality, and cover the clock by owning your share of the global handoff rhythm.

🎯 Requirements

• You have owned complex, high-stakes B2B relationships and consistently delivered exceptional outcomes for demanding professional clients.
• You turn frustrated users into advocates, and you take pride in the quality of every resolution.
• You notice patterns, surface issues before they escalate, and collaborate across functions to fix them for good.
• You are technically curious, learn new software quickly, and explain hard concepts simply.
• You write clearly under pressure: crisp updates with confirmed facts, named owners, and next steps, without speculation.
• You are fluent with support tooling such as Intercom, Zendesk, or similar platforms.

🏖️ Benefits

• Global collaboration: Partner with teams and clients across regions, on work that crosses every major legal market.
• Meaningful work: Your work shapes how the world’s leading legal teams adopt AI day to day.
• Competitive package: Comprehensive salary, benefits, and the tools to do your best work.
• In-person environment: A workspace built for ambitious builders.

Skills & Technologies

Onsite

Degree Required

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Legora

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About Legora

Legora is a company focused on providing innovative solutions in the technology sector. Their core offerings revolve around [mention specific areas if known, e.g., software development, AI, data analytics, cloud services]. They aim to empower businesses by leveraging cutting-edge technologies to enhance efficiency, drive growth, and solve complex challenges. Legora prides itself on its team of experts who are dedicated to delivering high-quality products and services tailored to meet the unique needs of their clients. The company is committed to fostering long-term partnerships and contributing to the advancement of digital transformation across various industries. Their approach emphasizes collaboration, agility, and a deep understanding of market trends.

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