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Nielsen Norman Group logo

Platform DevOps Engineer - AWS

Job Overview

Location

Digital Hub Madrid

Job Type

Full-time

Category

DevOps

Date Posted

October 3, 2025

Full Job Description

đź“‹ Description

  • • Own the end-to-end lifecycle of NN Group’s Managed File Transfer (MFT) platform, designing, building, and running highly-available, secure, and scalable solutions that move millions of insurance documents and data feeds every day across Europe and Japan.
  • • Architect and continuously improve our GoAnywhere MFT estate on AWS, translating business requirements into resilient, cost-efficient, and auditable file-transfer workflows that comply with GDPR, PCI-DSS, and internal risk policies.
  • • Automate everything: from Terraform-driven infrastructure as code, to Python-based self-service pipelines in Azure DevOps, to Kubernetes CronJobs that orchestrate file ingestion, virus scanning, encryption, routing, and archival—reducing manual effort by 80 % and cutting incident MTTR to minutes.
  • • Embed security-by-design: enforce TLS 1.3, SFTP key rotation, PGP encryption, least-privilege IAM roles, VPC flow-log analysis, and real-time threat detection with Splunk dashboards and alerting that keep our customers’ sensitive data safe 24/7.
  • • Provide 24Ă—7 standby coverage for the MFT platform on a rotating roster; respond to alerts, perform root-cause analysis, and implement preventive measures so that business-critical transfers never miss an SLA.
  • • Optimise transport protocols (SFTP, FTPS, HTTPS, TCP/UDP) and network paths to achieve sub-second latency for real-time policy quotes and sub-minute batch settlements, while lowering data-egress costs through intelligent caching and compression.
  • • Collaborate daily with product owners, security architects, and insurance business units in agile squads; refine user stories, demo new capabilities every sprint, and gather feedback to iterate rapidly and delight both internal and external customers.
  • • Mentor junior engineers and run internal guilds on DevOps best practices, AWS Well-Architected patterns, and CKAD-style Kubernetes drills—building a culture of continuous learning and engineering excellence.
  • • Monitor, measure, and report on platform KPIs: transfer success rate, throughput, error budget, cost per transaction, and customer NPS; use these insights to prioritise backlog and justify new feature investments.
  • • Champion diversity, equity, and inclusion inside the squad and across the Madrid Digital Hub; contribute to NN’s wider social-impact initiatives and volunteer days, living our values of Care, Clear, Commit every day.

Skills & Technologies

Python
AWS
Azure
Kubernetes
Terraform
DevOps
Remote

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Nielsen Norman Group
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About Nielsen Norman Group

Nielsen Norman Group is a UX research and consulting firm founded in 1998 by Jakob Nielsen and Don Norman. It provides evidence-based user-experience guidance through training, reports, certification programs, and advisory services to help organizations improve product usability and customer satisfaction. The company is renowned for usability studies, heuristic evaluation methods, and industry benchmarks that guide design decisions for websites, applications, and hardware interfaces worldwide.

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