Platform Product Operations Lead - Payward Services

Kraken

Job Overview

Location

United States

Job Type

Full-time

Full Job Description

📋 Description

• We are looking for a Platform Product Operations Lead to join our Payward Services team.
• This is a jack-of-all-trades operator: someone who has done the consulting-to-operating transition, is hungry for a remit that outstrips their years, can go as deep on a product flow as on a regulatory filing, and wants to help build a regulated B2B2C business from the inside.
• You will own the operational running of some of our US regulated entities acting as their functional operating lead; support the licensing workstreams that expand that footprint through to approval; and drive the special projects and platform-growth initiatives that move our Payward Services business forward.
• You will own platform product operations and launch readiness for our B2B2C products (KYC/KYB, lending, unified APIs).
• You will gate go-lives against regulatory and operational requirements, and build the operations that let products ship fast and scale.
• You will drive cross-functional execution on roadmap milestones, compliance deliverables, and infrastructure work — running complex programs across Product, Engineering, Legal, Compliance, Finance, and external partners.
• You will run day-to-day operations across our US regulated entities, licensing maintenance, operational risk and incident management, outsourcing and intra-group coordination, audit and examination readiness, and Board / ExCo / management reporting.
• You will lead the operational work behind our US licensing workstreams — state money transmitter licenses (including NMLS filings) and state lending licenses.
• You will serve as the operational counterpart to regulators and examiners alongside Legal and Compliance: information requests, supervisory queries, incident notifications, and closing out follow-up actions.
• You will represent the operational side of the US regulated entities in board, regulatory, and executive discussions, and champion a high-leverage operating model — defining core metrics, improving systems, and elevating how we build and scale regulated B2B products.

🎯 Requirements

• 8–12 years of experience, with roots in strategy consulting (MBB, Big 4 strategy, or boutique) and a proven track record of operational execution in-house.
• Time spent operating inside a scaling fintech, bank, or crypto firm in roles like special projects, chief of staff, operations strategy, business/product operations, or operations lead — with a track record of taking on scope well beyond your title.
• Experience running or working on a B2B or B2B2C business in tech, ideally including running or supporting platform teams (shared infrastructure, APIs, internal-client / partner models).
• A genuine jack-of-all-trades who can dive into product: comfortable sitting with Product and Engineering and getting into the mechanics, not just managing from the outside.
• Working familiarity with the US regulated financial landscape and a feel for what supervision and examination actually involve.
• Experience setting up or working with compliance programs, including KYC / KYB onboarding programs.

🏖️ Benefits

• Competitive salary
• Comprehensive benefits package
• Opportunity to work with a leading fintech company
• Collaborative and dynamic work environment
• Professional development opportunities
• Flexible work arrangements
• Recognition and rewards for outstanding performance
• Access to cutting-edge technology and tools
• Opportunities for growth and advancement
• A diverse and inclusive workplace
• A commitment to work-life balance

🏠 Location

• United States

🏢 Company

• Kraken
• Management
• Operations
• 0.95
• The job description clearly indicates that the role is a management position, with a focus on operational execution and leadership.
• The job requires a strong understanding of the US regulated financial landscape and experience working with compliance programs.
• The role involves driving cross-functional execution and running complex programs, which is consistent with a management or operations role.
• The job also requires a strong technical understanding of product and engineering, which is consistent with a management or operations role.
• The company is a fintech company, which is consistent with a management or operations role.
• null
• null
• US
• false

Skills & Technologies

Senior

Onsite

Ready to Apply?

Apply Externally

You will be redirected to an external site to apply.

AI Job Fit Analysis

Pro

See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.

Kraken

Visit Website

About Kraken

Kraken is a global cryptocurrency exchange established in 2011, offering spot and futures trading for Bitcoin, Ethereum and 200+ digital assets. Headquartered in San Francisco with entities worldwide, it serves retail and institutional clients, providing custody, staking, an NFT marketplace and OTC desk. The platform emphasizes security, regulatory compliance and educational resources.

View Company Profile

Get more remote jobs like this

Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.

Weekly remote jobs and featured talent.

No spam. Only curated remote roles and product updates. You can unsubscribe anytime.