Job Overview
Location
USA, TN, Chattanooga, Remote
Job Type
Full-time
Category
Operations
Date Posted
May 10, 2026
Full Job Description
📋 Description
- • As a PMO Quality and Governance Coordinator, you will play a central role in ensuring the Project Management Office operates with consistency, integrity, and measurable quality by monitoring compliance, analyzing performance trends, and strengthening processes through documentation, testing, and training.
- • Day to day, you will monitor PMO processes for compliance, collect and analyze quality and compliance data, support audit preparation, identify process gaps and risks, assist in implementing quality assurance protocols, and collaborate with technology partners to explore AI-assisted monitoring and automation opportunities.
- • You will join a PMO team of over 30 dedicated professionals at BlueCross BlueShield of Tennessee, which fosters a positive, supportive environment committed to professional growth through role-based learning and a sponsored mentoring program.
- • In this role, you will develop expertise in governance, quality assurance, and process improvement while gaining hands-on experience with Microsoft platforms, AI-assisted analytics, and automation initiatives that drive modernization and efficiency across the PMO.
🎯 Requirements
- • Bachelor's Degree or equivalent work experience (4 years of professional experience in Healthcare and/or IT environment)
- • Intermediate to advanced proficiency with Microsoft platforms including SharePoint, Visio, and Excel (PivotTables and formulas)
- • Experience in business analysis, project management, or quality control within healthcare or IT environments
- • Strong written and verbal skills to summarize deficiencies, document processes, and engage with stakeholders
- • Ability to work independently with minimal instructions and maintain high accuracy in monitoring compliance
🏖️ Benefits
- • Opportunity to contribute to PMO modernization through identification of high-value improvements in automation, reporting, and process efficiency
- • Access to role-based learning initiatives and a PMO-sponsored mentoring program for professional growth
- • Chance to collaborate with governance, technology, and PMO partners on AI use cases and assisted analytics tools
- • Remote-first work arrangement with flexibility to align with Eastern Time (EST) hours from any time zone
- • Involvement in audit preparation and follow-up activities that build cross-functional expertise in governance and compliance
Skills & Technologies
About BlueCross BlueShield of Tennessee
BlueCross BlueShield of Tennessee is the largest health-benefit plan company headquartered in the state, providing medical, dental, vision, and Medicare Advantage coverage to individuals, employers, and government programs. Founded in 1945 as a nonprofit mutual insurance company, it administers benefits for more than 3 million members through statewide provider networks, care-management programs, and digital health services. The company also engages in community health initiatives, preventive-care outreach, and value-based reimbursement models to improve outcomes and manage costs across Tennessee.
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