PR and Communications Intern

Relayfi Inc.

Job Overview

Location

Toronto, ON

Job Type

Full-time

Full Job Description

📋 Description

• As a PR and Communications Intern at Relayfi Inc., you will play a vital role in amplifying the voices of small business owners by supporting the company’s editorial, customer storytelling, and thought leadership initiatives, directly contributing to Relay’s mission of bringing clarity and confidence to financial management for entrepreneurs.
• You will report to the Communications Lead and work within an in-house PR team to help transform customer experiences into compelling narratives that educate, inspire, and build trust in Relay’s fintech platform.
• Help manage Relay’s PR and customer surveys to gather rich data that supports external thought leadership and media storytelling, ensuring insights are accurate, relevant, and aligned with brand messaging.
• Maintain an always-on internal customer research engine to uncover compelling and unique stories among small businesses using Relay, enabling a steady pipeline of authentic content for PR and marketing use.
• Conduct regular, remote 1:1 customer interviews to meet real business owners, capture their journeys, and distill their experiences into exciting PR case studies that highlight financial resilience and growth.
• Support the planning, drafting, and editing of key announcements and news moments at Relay, including product launches, milestones, and partnership updates, ensuring consistency in tone and factual accuracy.
• Help compile the key pieces of a compelling PR pitch, including photography/creative assets, new data/statistics, customer bios, written quotes, contact information, and UTM links to enable effective media outreach.
• Assist with content QA and fact-checking to uphold the highest standards of accuracy and credibility in all public-facing materials.
• Help maintain PR calendars, documentation, and workflows to keep projects organized, on schedule, and moving forward efficiently across teams.
• Contribute to PR performance tracking by helping to maintain metrics that measure the impact of news coverage, PR events, and outreach activities, enabling data-informed refinements to strategy.
• Collaborate with cross-functional partners in Data, Lifecycle Marketing, Product Marketing, and Design to share insights, align on messaging, and oversee multi-step projects from concept to execution.
• Pitch ideas for new stories, formats, or improvements based on emerging trends, customer feedback, and media landscape observations to keep Relay’s communications fresh and relevant.
• Currently pursuing or recently completed a degree/diploma in PR, Journalism, Communications, English, or a related field, demonstrating foundational knowledge in communication principles.
• You enjoy writing and editing and are excited to develop your voice and craft in a professional, fast-paced fintech environment.
• You are organized, detail-oriented, and comfortable juggling multiple projects at once, ensuring deadlines are met without sacrificing quality.
• You’re curious by default—you like understanding why things work and how ideas connect, enabling you to uncover deeper narratives in customer stories.
• You’re comfortable working with feedback and revising your work accordingly, viewing iteration as a path to excellence.
• You have strong written communication skills and are eager to continue improving them through mentorship and real-world application.
• You can spot a compelling case study from a mile away and understand the secret ingredients to bold and exciting customer storytelling that resonates with audiences.
• Familiarity with small business storytelling or conducting large-scale surveys is a bonus, offering added value in research and narrative development.

🎯 Requirements

• Currently pursuing or recently completed a degree/diploma in PR, Journalism, Communications, English, or a related field
• Strong written communication skills with a passion for writing and editing in a professional setting
• Organized, detail-oriented, and able to manage multiple projects simultaneously

🏖️ Benefits

• Hourly compensation of $25/hr CAD to $30/hr CAD, reflecting Relay’s impact-based compensation philosophy
• Opportunity to gain hands-on experience in PR and communications at a growing fintech company with a mission-driven culture
• Mentorship and feedback from the Communications Lead and cross-functional teams to support professional growth and skill development

Skills & Technologies

Junior

Remote

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Relayfi Inc.

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About Relayfi Inc.

Relayfi is a fintech company that provides a platform for managing and optimizing financial workflows for businesses. Their solution focuses on automating accounts payable and receivable processes, offering features such as invoice processing, payment execution, and reconciliation. By integrating with existing accounting systems, Relayfi aims to reduce manual effort, minimize errors, and improve cash flow management for its clients. The company operates within the business process automation and financial technology sectors, serving a range of industries that require efficient financial operations.

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