Pre-Sales Solutions Engineer (New York City, NY)

📋 Description

• • Deepgram is at the forefront of the rapidly expanding Voice AI economy, offering cutting-edge real-time APIs for speech-to-text (STT), text-to-speech (TTS), and the development of production-grade voice agents at scale. Our technology powers the voice offerings of over 1,300 organizations, including prominent names like Twilio, Cloudflare, and Jack in the Box, with more than 200,000 developers building on our platform. We have processed over 50,000 years of audio and transcribed more than 1 trillion words, establishing ourselves as the global leader in voice understanding. This role is pivotal in bridging the gap between our advanced AI speech technology and the diverse business needs of our prospects, customers, and partners, driving technical pre-sales engagements and ensuring Deepgram becomes the preferred Voice AI partner.
• • As a Pre-Sales Solutions Engineer on the Applied Engineering team, your primary responsibility will be to lead technical pre-sales engagements. This involves conducting in-depth technical discovery sessions with enterprise prospects and customers to thoroughly understand their challenges and objectives. You will architect and meticulously implement custom proof-of-concepts (POCs) and compelling technical demonstrations tailored to address specific customer use cases, showcasing the power and applicability of Deepgram's platform. A key aspect of your role will be providing expert guidance on API integration strategies, optimizing performance for various applications, and advising on robust deployment strategies that align with customer infrastructure and requirements. You will collaborate closely with Account Executives, acting as their technical counterpart to effectively navigate and overcome technical objections, thereby accelerating the sales cycle and increasing win rates. Furthermore, you will play a crucial role in the creation of valuable technical content, including comprehensive implementation guides, detailed reference architectures, and best practices documentation, which will empower our customers and internal teams. You will also have the opportunity to mentor junior team members, sharing your extensive technical knowledge and fostering a culture of continuous learning and development across the organization. A significant part of your contribution will involve representing the voice of the customer, channeling their feedback and insights directly to our product and engineering teams to influence future development and strategy.
• • The Applied Engineering (AppEng) team at Deepgram is a unique, integrated unit that combines functions often separated into Solutions Engineering, Sales Engineering, Implementation, and Technical Support in other companies. This unified approach allows us to serve as the primary technical interface between Deepgram and our customers throughout their entire journey, from initial engagement to ongoing success. We work in close synergy with our Customer Success and Developer Experience (DX) teams to ensure a consistently positive and growth-focused experience for our customers. Simultaneously, we maintain strong collaborations with our Product and Engineering teams, ensuring that the solutions we deliver are precisely aligned with customer needs and market demands. This holistic model enables us to provide comprehensive technical guidance and cultivate deeper, more meaningful relationships with our customer base. As an Applied Engineer, you will be primarily focused on the critical pre-sales aspects of this customer lifecycle, while also being presented with opportunities to contribute to and gain experience across the full spectrum of customer engagement.
• • In your first 30 days, you will undergo a comprehensive onboarding program designed to immerse you in Deepgram's technology, products, and the competitive landscape. You will shadow senior team members on customer calls, gaining practical insights into client interactions, and begin building foundational technical demos. A key objective will be to achieve proficiency with our core APIs and documentation. By the 60-day mark, you will be expected to lead technical discovery calls alongside account executives and develop custom proof-of-concepts for active prospects. You will also start contributing to technical content creation and actively participate in sales strategy sessions, providing critical technical insights to ongoing deals. Upon reaching 90 days, you will own the technical relationship with your assigned accounts, independently developing and presenting complex solutions that directly address specific customer challenges. Furthermore, you will begin mentoring newer team members and actively contribute to the refinement and evolution of our pre-sales methodology, solidifying your role as a key technical leader within the team.
• • This role is ideal for individuals who are deeply passionate about translating intricate technical capabilities into tangible business value for clients. You will thrive in consultative customer environments, relishing the opportunity to showcase your technical expertise and problem-solving skills. The strategic nuances of enterprise sales cycles will energize you, as you maintain technical credibility while guiding customers toward optimal solutions. You will find immense satisfaction in witnessing your technical solutions directly drive customer adoption, success, and growth. If you are energized by staying at the absolute forefront of AI and speech technology, constantly learning and adapting to new advancements, this role offers an unparalleled platform for impact and professional development.
• • The role is based in New York City, a strategic location that places you in close proximity to many of our key customers and partners, facilitating rapid response and strong connection to their evolving needs. While the role is anchored in NYC, Deepgram maintains a remote-first operational philosophy. We expect you to be available to meet clients in the city when opportunities arise, balancing remote flexibility with essential in-person engagement.
• • Deepgram operates with an AI-first mindset, where the use and comfort with AI are not optional but fundamental to how we operate, innovate, and measure performance. Every team member is expected to actively use and experiment with advanced AI tools, integrating them into their daily workflows and even building custom AI solutions. Performance is measured by the effective application of AI to deliver results, making consistent and creative use of the latest AI capabilities essential for success. Candidates must be comfortable rapidly adopting new models and modes, integrating AI into their workflows, and continuously pushing the boundaries of what these technologies can achieve. We move at the pace of AI, meaning change is rapid, and day-to-day work will evolve quickly. This role is not suited for those seeking a highly prescriptive, traditional 9-to-5 environment or those unwilling to experiment, adapt, think on their feet, and learn constantly.