Job Overview
Location
North Carolina, United States
Job Type
Full-time
Category
Software Engineering
Date Posted
June 3, 2026
Full Job Description
đź“‹ Description
- • Serve as the primary point of contact for Premier customers, ensuring exceptional service delivery and long-term satisfaction throughout the customer lifecycle.
- • Proactively manage customer relationships by conducting regular business reviews, identifying expansion opportunities, and aligning customer goals with Extreme’s cloud-driven networking solutions.
- • Collaborate cross-functionally with technical support, sales, and product teams to resolve escalations, drive issue resolution, and ensure seamless customer experiences.
- • Monitor customer health metrics and usage patterns to anticipate potential churn risks and implement retention strategies tailored to each Premier account.
- • Develop and deliver customized success plans that outline clear milestones, key performance indicators, and value realization pathways for high-priority customers.
- • Act as a trusted advisor to customers by providing insights on best practices, new product features, and industry trends that enhance their digital transformation outcomes.
- • Maintain accurate and up-to-date customer records in CRM systems, ensuring all interactions, agreements, and outcomes are documented for internal alignment and audit readiness.
- • Lead quarterly business reviews with C-level and senior decision-makers to communicate ROI, demonstrate value, and secure renewals and upsell opportunities.
- • Represent customer feedback internally to influence product roadmap priorities and service enhancements based on real-world usage and pain points.
- • Coordinate onboarding processes for new Premier customers, ensuring smooth transitions from sales to support and rapid time-to-value.
- • Track and report on customer satisfaction scores, retention rates, and expansion revenue to measure team performance and inform strategic initiatives.
- • Stay current on Extreme’s portfolio of networking solutions, cloud platforms, and service offerings to provide accurate, informed guidance to customers.
- • Participate in internal training programs to deepen technical knowledge and enhance consultative selling and relationship management skills.
- • Advocate for customer needs within Extreme’s organization, ensuring Premier accounts receive priority attention and resources.
- • Maintain compliance with company policies, service level agreements, and data privacy standards in all customer interactions.
🎯 Requirements
- • Proven experience in customer success, account management, or client services within the enterprise networking or SaaS industry
- • Demonstrated ability to manage high-value, complex customer accounts with a focus on retention and expansion
- • Strong understanding of cloud-based networking technologies and digital transformation initiatives
- • Excellent communication, presentation, and negotiation skills with experience engaging C-level executives
🏖️ Benefits
- • Competitive compensation package with performance-based incentives
- • Comprehensive health, dental, and vision insurance
- • Paid time off and flexible work arrangements
- • Professional development and training opportunities
Skills & Technologies
About Extreme Networks, Inc.
Extreme Networks is a publicly traded networking technology company headquartered in Morrisville, North Carolina. It designs, develops and manufactures wired and wireless network infrastructure equipment, software and services for enterprises, data centers, service providers and government organizations. Its portfolio includes cloud-managed switches, access points, routers, analytics and security solutions that enable secure, scalable connectivity and application performance. Founded in 1996, Extreme serves education, healthcare, manufacturing, retail and hospitality markets worldwide through direct sales and channel partners.
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