Job Overview
Location
San Jose, California, United States
Job Type
Full-time
Category
Operations
Date Posted
April 21, 2026
Full Job Description
📋 Description
- • Lead and manage a team of approximately 15 agents in a contact center environment, driving performance through coaching, goal-setting, and accountability to ensure high-quality customer service delivery.
- • Build a positive leadership brand that fosters trust, collaboration, and psychological safety, while de-escalating conflicts and maintaining proactive change management within the team.
- • Analyze contact center metrics (adherence, CSAT, QA) and use data to improve team performance, leveraging proficiency in Excel/Sheets, Workforce Management (Calabrio), and CRM (Salesforce) systems.
- • Contribute to an inclusive, innovative fintech culture at BILL Holdings, where purpose-driven teams empower businesses through financial automation, with opportunities to grow leadership skills in a fast-paced, remote-eligible role based in San Jose.
🎯 Requirements
- • Minimum 3-5 years of experience in a customer service leadership role with a proven track record of improving customer satisfaction metrics and processes.
- • 1 year of experience working with strategic accounts.
- • Proficiency in MS Excel or Google Sheets, Workforce Management (Calabrio), and Customer Relationship Management (Salesforce) systems.
- • Ability to think and act strategically in a dynamic, fast-paced organization with strong communication, influencing, and adaptive leadership skills.
🏖️ Benefits
- • 100% paid employee health, dental, and vision plans (HMO, PPO, or HDHP options).
- • Health Savings Account (HSA) and Flexible Spending Account (FSA) availability.
- • Life insurance, long- and short-term disability coverage, and Employee Assistance Program (EAP).
- • 11+ observed holidays, wellness days, and flexible time off.
- • Employee Stock Purchase Program with discounts and wellness/fitness initiatives.
- • Employee recognition and referral programs.
Skills & Technologies
About BILL Holdings, Inc.
BILL Holdings provides cloud-based software that automates back-office financial operations for small and midsize businesses. Its platform digitizes accounts payable and receivable workflows, invoice capture, approvals, payments via ACH, check, and credit card, and integrates with accounting systems such as QuickBooks, NetSuite, and Xero. The company also offers spend and expense management, employee reimbursements, and corporate card services. Founded in 2006 and headquartered in San Jose, California, BILL serves accounting firms and businesses across the United States, facilitating millions of transactions monthly while reducing manual tasks and improving cash-flow visibility.
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