Job Overview
Location
NYC (SoHo) Hybrid
Job Type
Full-time
Category
Customer Support
Date Posted
April 9, 2026
Full Job Description
đź“‹ Description
- • As a Premium Support Engineer at Replit, you’ll be the front line for our highest-value customers — delivering fast, expert, and reliable technical support when it matters most. You’ll handle complex product issues, guide customers through critical incidents, and ensure every interaction meets the highest standard of quality and speed.
- • Provide swift, high-priority support to Premium customers, responding within strict SLAs; diagnose, reproduce, and resolve complex technical issues across the Replit platform; escalate and track high-impact issues with Product and Engineering; lead customer-facing communications during outages or incidents; identify recurring issues and collaborate internally to reduce time-to-resolution; contribute to internal tooling, automation, and documentation that improves team efficiency; partner with Engineering, Product, Sales and other internal teams to ensure Premium customers receive a consistent, high-quality experience; help onboard and mentor other support engineers, raising the team’s overall bar for responsiveness and quality.
- • Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. You’ll play a critical role in shaping how Premium Support adapts to new products, new customer expectations, and AI-assisted workflows, operating effectively in ambiguity and driving clarity for your team.
- • You’ll combine deep technical troubleshooting with calm, confident communication to keep builders moving — whether it’s an enterprise team deploying at scale or a top-tier developer relying on Replit to power their business. This role offers the opportunity to develop expertise in high-stakes technical support, cross-functional collaboration, and AI-integrated workflows while contributing to a mission-driven platform that empowers global software creation.
Skills & Technologies
About Replit, Inc.
Replit is an online, collaborative, integrated development environment (IDE) that allows users to write, run, and share code in numerous programming languages directly from their web browser. It provides a cloud-based platform, eliminating the need for local setup and dependencies. Replit supports real-time collaboration, enabling multiple users to code together simultaneously on the same project, making it ideal for educational purposes, team projects, and rapid prototyping. The platform offers a vast array of features including version control integration, package management, and deployment tools, democratizing software development for beginners and experienced programmers alike.
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