Presales Architect - Trust, Identity and Compliance

Twilio Inc.

Job Overview

Location

Remote - United Kingdom

Job Type

Full-time

Full Job Description

📋 Description

• Join Twilio as a Presales Architect specializing in Trust, Identity, and Compliance, a pivotal role in shaping the future of customer engagement through secure and compliant communication solutions.
• In this remote, UK-based position, you will be instrumental in partnering with sales, solutions engineering, and enterprise strategists to architect and validate intricate, multi-product solutions for our enterprise clients.
• Your primary focus will be to deeply understand client needs and seamlessly integrate Twilio's comprehensive platform, particularly its capabilities in identity verification, security, fraud prevention, and regulatory compliance, into their existing technology ecosystems.
• You will act as a trusted advisor, translating complex technical concepts into compelling value propositions that secure the 'Technical Win' for Twilio's offerings.
• This role demands a proactive approach to developing and maintaining a profound expertise of the Twilio platform, its diverse use cases, and the specific buyer personas we engage with.
• Simultaneously, you must remain at the forefront of industry trends in identity verification, security, fraud mitigation, and compliance, ensuring Twilio's solutions are always relevant and cutting-edge.
• A key responsibility involves assessing customer requirements and strategically guiding them towards the adoption of multiple Twilio products and integrated solutions, demonstrating the breadth and depth of our capabilities.
• You will be responsible for scoping, designing, and validating complex multi-product solution architectures, with a particular emphasis on:
• Identity verification and authentication flows, encompassing account security, multi-factor authentication (MFA), and API-based identity management.
• Designing secure-by-design architectures that proactively reduce the risk of fraud and abuse, safeguarding both Twilio and its customers.
• Ensuring solutions meet stringent compliance requirements, address data residency concerns, and prepare clients for audit readiness.
• You will craft and deliver persuasive presentations, working collaboratively with core sales, core Solutions Engineers (SEs), and Enterprise Strategist teams to articulate the technical vision and benefits of Twilio's solutions.
• This role requires strong cross-functional collaboration, supporting various teams including Product, Engineering, Marketing, Sales Enablement, Customer Success, and other Presales functions with product-specific knowledge, strategic insights, and tailored use case solutions.
• You will actively contribute to value-selling strategies and support the core sales and solutions engineering teams in navigating and closing complex solution sales opportunities.
• A critical aspect of your role will be to meticulously document emerging technology patterns and shifts observed within our client and prospect base.
• This valuable intelligence will be channeled through Go-To-Market (GTM) interlock and Product Development Lifecycle (PDLC) processes to directly influence Twilio's product strategy, roadmap, and future innovation.
• You will be empowered to build your career at Twilio, leveraging our remote-first culture and global inclusion principles to make a significant impact.
• Twilio's commitment to AI in hiring ensures efficiency and fairness, but all final decisions are made by experienced Twilions, maintaining a human-centric approach.
• This position offers the opportunity to be part of a company that is revolutionizing how the world communicates, providing a rewarding career path where your contributions are valued and your potential is unleashed.
• You will play a vital part in helping hundreds of thousands of businesses and millions of developers worldwide craft personalized and secure customer experiences.
• By joining Twilio, you become part of a vibrant, diverse team that embraces innovation and collaboration, making a global impact from your home base.
• Embrace the challenge of solving complex problems, taking initiative, and contributing to a culture of continuous learning and improvement.
• This role is ideal for a strategic thinker who can bridge the gap between business needs and technical solutions, ensuring our clients leverage Twilio's platform to its fullest potential in the critical areas of trust, identity, and compliance.
• You will be a key player in ensuring Twilio's continued leadership in providing secure, compliant, and innovative communication solutions to a global market.
• Approximately 20% travel is anticipated to foster meaningful in-person connections with customers and colleagues.

🎯 Requirements

• Demonstrated ability to lead complex solutions sales cycles, including novel solution scoping, design, and validation.
• Strong stakeholder collaboration and influencing skills, with the ability to engage effectively with technical and business leaders.
• 4+ years of progressive presales experience, with a significant focus on complex solution architecture.
• 2+ years of demonstrated expertise in identity verification, authentication, security, or trust-related domains, including topics such as account security and authentication flows (MFA, OAuth, JWT, APIs), fraud and risk signals, network or application security, and enterprise regulatory frameworks (e.g., GDPR, DORA).
• Strong track record of excellent verbal and written communication skills, and the ability to drive deal strategy with creative and compelling storytelling.
• Confidence influencing highly skilled and experienced audiences, including C-level executives.
• Experience documenting and sharing customer trends and requests with product teams to influence strategy.

🏖️ Benefits

• Competitive pay and compensation package.
• Generous time off policies.
• Ample parental and wellness leave.
• Comprehensive healthcare benefits.
• Retirement savings program.
• Opportunities for professional development and career growth within a leading communications platform company.
• A remote-first work environment with a strong culture of connection and global inclusion.
• The chance to work with innovative technologies and shape the future of customer engagement.

Skills & Technologies

OAuth

JWT

Senior

Remote

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Twilio Inc.

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About Twilio Inc.

Twilio Inc. provides cloud-based communications platforms that enable developers to integrate voice, messaging, video, email, and authentication into applications via APIs. Founded in 2008, the company offers programmable services for SMS, voice calls, WhatsApp, email, and IoT connectivity, serving enterprises, startups, and communication service providers globally. Twilio operates a pay-as-you-go model, allowing customers to scale usage without managing underlying telecom infrastructure. The company is headquartered in San Francisco, California, and trades on the New York Stock Exchange under the symbol TWLO.

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