Principal Customer Success Manager, MedTech

PTC Inc.

Job Overview

Location

Remote, USA

Job Type

Full-time

Full Job Description

📋 Description

• As a Principal Customer Success Manager at PTC Inc., you will play a pivotal role in driving customer value and long-term success for high-visibility accounts in the Life Sciences industry, directly contributing to PTC’s mission of bridging the physical and digital worlds through innovative software solutions.
• You will serve as a trusted advisor and strategic partner to enterprise customers, ensuring they realize measurable outcomes from PTC’s CAD, PLM, and ALM technologies while fostering expansion, retention, and advocacy across complex, global organizations.
• Proactively manage and nurture relationships with Direct Strategic/Enterprise and Commercial customers in the Life Sciences sector, aligning PTC solutions with customer business objectives to drive adoption, expansion, and renewal.
• Establish and maintain a structured partnership operating framework that ensures consistent stakeholder engagement across executive, program, and technical teams, enabling effective communication and issue resolution.
• Act as the voice of the customer within PTC, synthesizing feedback on product usage, pain points, and unmet needs to inform product development, quality improvements, and market growth opportunities.
• Collaborate tightly with cross-functional PTC stakeholders—including Sales, Product, Engineering, and Support—to ensure seamless account coordination and timely delivery of value-driven initiatives.
• Lead and manage critical adoption programs for key accounts as directed by Customer Success and Sales Regional Directors, ensuring rapid realization of value from new or acquired solutions.
• Identify and respond to emerging threats or opportunities within assigned accounts, maintaining proactive engagement and providing strategic account management support to mitigate risk and unlock growth.
• Join a global team of nearly 7,000 at PTC, where innovation, inclusivity, and continuous learning are core to the culture, and where your expertise will be valued in shaping the future of industrial transformation.
• Work alongside industry-leading experts in a mission-driven environment that empowers employees to bring their authentic selves to work while solving complex challenges at the intersection of technology and Life Sciences.
• Develop deep expertise in PTC’s industry-leading CAD, PLM, and ALM solutions as applied to Life Sciences use cases, enhancing your ability to consult on digital transformation strategies.
• Strengthen your strategic advisory and executive communication skills by influencing C-suite stakeholders and translating technical capabilities into tangible business value.
• Grow your leadership and influence within a matrix organization, mastering the art of navigating complex stakeholder landscapes to drive consensus and action.

🎯 Requirements

• 8+ years of experience in Customer Success, Project Management, Program Management, or a relevant industry role
• Bachelor’s Degree or equivalent professional experience
• Proven experience working with accounts in the Life Sciences industry

🏖️ Benefits

• Anticipated annual salary range of $113,850 - $161,000 (base + on-target incentive)
• Eligibility for PTC’s Employee Share Purchase Program (ESPP) and potential participation in equity programs
• Comprehensive benefits including medical, dental, vision insurance, 401(k) with employer match, tuition reimbursement, paid time off, life and disability insurance, and flexible spending accounts
• "selected_category": "Customer Success",
• "parent_category": "Customer Success",
• "confidence": 0.98,
• "reasoning": "The job title explicitly states 'Principal Customer Success Manager', and the core responsibilities revolve around customer relationship management, adoption, expansion, renewal, and acting as a trusted advisor—hallmarks of the Customer Success function. While the role involves domain knowledge of CAD/PLM/ALM and collaboration with technical teams, it does not involve building, developing, or engineering software, ruling out Engineering or Software Development categories. The focus is squarely on post-sale customer value realization, making 'Customer Success' the most accurate and specific category."
• }

Skills & Technologies

Senior

Remote

$113k-161k

Degree Required

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PTC Inc.

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About PTC Inc.

PTC Inc. develops enterprise software for product lifecycle management, computer-aided design, augmented reality, Internet of Things, and service lifecycle management. Its platforms, including Creo, Windchill, ThingWorx, and Vuforia, help manufacturers design, operate, and service physical products in global markets. Founded in 1985, the company serves aerospace, automotive, electronics, industrial machinery, and medical device industries worldwide, enabling digital transformation through connected data, predictive analytics, and mixed-reality interfaces that bridge engineering, manufacturing, and field service workflows.

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