Principal Outbound Product Manager - App Engine

ServiceNow, Inc.

Job Overview

Location

Indiana, USA

Job Type

Full-time

Full Job Description

📋 Description

• Are you a seasoned product leader with a passion for empowering developers and driving platform innovation? ServiceNow is seeking a Principal Outbound Product Manager for our App Engine team to shape the future of our low-code development platform. This is a unique opportunity to join a rapidly growing, market-leading company and make a significant impact on how businesses build and deploy custom applications.
• In this pivotal role, you will be the voice of the customer and the market for App Engine, a core component of the ServiceNow Platform. You will translate complex market needs and customer challenges into clear, actionable product strategies and roadmaps. Your expertise will guide the development of features that enable our customers and partners to build powerful, scalable, and intelligent applications with unprecedented speed and ease.
• You will be instrumental in defining the go-to-market strategy for new App Engine capabilities, working closely with Product Marketing, Sales, and Engineering teams. This includes crafting compelling product narratives, developing sales enablement materials, and ensuring our field teams are equipped to articulate the value proposition of App Engine to a diverse range of audiences, from citizen developers to experienced enterprise architects.
• Your responsibilities will span the entire product lifecycle, from ideation and market research to launch and ongoing iteration. You will conduct in-depth market analysis, competitive intelligence gathering, and customer interviews to identify unmet needs and emerging trends. This deep understanding will fuel your ability to prioritize the product backlog and make data-driven decisions.
• You will champion the App Engine vision internally and externally, presenting to customers, partners, industry analysts, and at major ServiceNow events. Your ability to articulate complex technical concepts in a clear and compelling manner will be crucial in building excitement and driving adoption.
• A key aspect of this role involves understanding the broader ServiceNow ecosystem and how App Engine integrates with and enhances other platform capabilities. You will identify opportunities for synergy and drive product strategies that leverage the full power of the ServiceNow Platform.
• You will collaborate closely with Product Management, User Experience (UX) design, and Engineering teams to ensure the delivered product meets market requirements and exceeds customer expectations. This includes providing detailed requirements, reviewing designs, and participating in agile development processes.
• You will be responsible for defining and tracking key product metrics, analyzing usage data, and gathering customer feedback to inform future product development. This continuous feedback loop is essential for ensuring App Engine remains at the forefront of low-code development.
• This role requires a strategic thinker who can balance short-term execution with long-term vision. You will need to anticipate future market shifts and technological advancements, ensuring App Engine remains a competitive and indispensable tool for digital transformation.
• You will play a critical role in empowering our customers to achieve their digital transformation goals. By enabling them to build custom workflows, automate processes, and create innovative solutions on the ServiceNow Platform, you will directly contribute to their success and the overall growth of ServiceNow.
• You will be a key influencer in shaping the future of enterprise application development, driving innovation in areas such as AI-powered development, low-code extensibility, and seamless integration.
• This is an opportunity to work with a world-class team in a dynamic and fast-paced environment. You will have the chance to learn, grow, and contribute to a product that is revolutionizing how work gets done across the globe.
• You will be a trusted advisor to our sales teams, providing them with the insights and tools they need to effectively position and sell App Engine solutions.
• You will engage with our partner ecosystem, ensuring they have the knowledge and resources to build and deliver successful solutions using App Engine.
• You will contribute to the development of product documentation, tutorials, and best practices to support our user community.
• You will stay abreast of industry trends and emerging technologies in low-code, no-code, application development, and AI, bringing that knowledge back into product strategy.
• You will have the opportunity to mentor and guide junior product managers, sharing your expertise and fostering a culture of product excellence.
• You will be responsible for understanding and articulating the competitive landscape, identifying ServiceNow's unique differentiators and value propositions.
• You will work with Product Marketing to develop compelling messaging and positioning that resonates with target audiences.
• You will contribute to the product roadmap planning process, ensuring alignment with company objectives and market opportunities.
• You will be a key stakeholder in product launch activities, ensuring a successful go-to-market execution.
• You will gather and synthesize feedback from various channels, including customer advisory boards, user groups, and direct customer interactions.
• You will translate customer feedback into concrete product requirements and feature enhancements.
• You will be an advocate for the developer experience, ensuring App Engine is intuitive, powerful, and efficient for all users.
• You will contribute to the strategic vision for the App Engine product line, identifying new market opportunities and potential product extensions.
• You will collaborate with legal and compliance teams to ensure product features meet all necessary regulatory requirements.
• You will be a key player in driving the adoption and success of App Engine globally, contributing to ServiceNow's mission to make the world of work, work better for people.

🎯 Requirements

• Bachelor's degree in Computer Science, Engineering, Business, or a related field; Master's degree or MBA is a plus.
• 8+ years of experience in product management, with a significant focus on platform products, developer tools, or low-code/no-code development platforms.
• Proven track record of defining and launching successful software products, with a deep understanding of the product lifecycle.
• Strong understanding of enterprise software, cloud computing, and modern application development paradigms.
• Excellent communication, presentation, and interpersonal skills, with the ability to influence and engage a wide range of stakeholders, from technical teams to executive leadership.
• Experience with market research, competitive analysis, and customer interviewing techniques.
• Ability to think strategically and translate market needs into actionable product roadmaps.
• Experience working in an agile development environment.
• Familiarity with AI/ML concepts and their application in development platforms is highly desirable.
• Experience in the SaaS industry and with platform-as-a-service (PaaS) offerings is a strong advantage.

🏖️ Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off (PTO) and holidays.
• 401(k) retirement plan with company match.
• Stock purchase program.
• Professional development and continuous learning opportunities.
• Flexible work arrangements, including remote work options.
• Employee assistance program.
• Opportunities for career advancement within a rapidly growing global company.
• Access to cutting-edge technology and innovative projects.
• A vibrant and inclusive company culture that values collaboration and impact.

Skills & Technologies

Product Management

Senior

Remote

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ServiceNow, Inc.

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About ServiceNow, Inc.

ServiceNow is a cloud-based platform company that helps enterprises manage digital workflows for IT, employee, and customer service operations. Its platform enables organizations to automate and streamline tasks, improve efficiency, and enhance user experiences across various departments. Key offerings include IT Service Management (ITSM), IT Operations Management (ITOM), and IT Business Management (ITBM) solutions. The company also provides capabilities for HR service delivery, customer service management, and security operations. By consolidating workflows onto a single platform, ServiceNow aims to help businesses become more agile, responsive, and innovative in their operations, ultimately driving digital transformation.

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