Principal Program Manager, Business Operations

Zillow Group, Inc.

Job Overview

Location

Remote-USA

Job Type

Full-time

Full Job Description

📋 Description

• As Principal Program Manager, Business Operations at Zillow Group, you will lead high-impact, cross-functional initiatives that protect revenue, ensure compliance, and enable the Preferred program to scale sustainably from strategy through execution.
• You will operate at the intersection of Product, Business Operations, Legal, Finance, and GTM teams, managing initiatives where execution quality directly impacts revenue integrity, regulatory posture, and long-term program scalability.
• The Zillow Preferred team is at the heart of Zillow’s partner-led growth, designing how high-performing real estate teams deliver more connected experiences for shared customers, with Business Operations playing a pivotal role in advancing Zillow’s mission to build the future of integrated transactions.
• You will get to identify, validate, and implement strategic solutions for new concepts, programs, and policies to optimize business performance, using analysis, research, pilots, and proof-of-concept testing, while leading large-scale initiatives from concept through execution and driving data-informed decision-making through complex analyses and operational reporting.
• You will develop and operationalize policy frameworks for payment and compliance, proactively identify and mitigate revenue and programmatic risks, and partner with Product and cross-functional teams to implement payment-related features and process improvements supporting go-to-market strategies.
• This role offers the opportunity to drive measurable business impact, influence senior stakeholders without authority, and translate strategy into operational reality in a fast-paced, innovative environment focused on reshaping the real estate industry.

🎯 Requirements

• 10+ years of experience in strategy, business operations, analytics, or program management, with a track record of driving measurable business impact.
• Experience designing and refining program workflows and tooling, leveraging AI and automation to improve speed, quality, and visibility across cross-functional teams.
• Proven ability to break down complex, ambiguous problems, identify root causes, and deliver data-informed insights and innovative solutions.
• Experience leading business integration across Product, Legal, Finance, GTM, and Operations, aligning strategies, policies, processes, and systems for enterprise-scale execution and risk management.
• Skilled in cross-functional leadership, influencing without authority, navigating complex decision-making, and managing senior stakeholder relationships.
• Strong communication and presentation skills, with the ability to clearly articulate trade-offs, recommendations, and outcomes to diverse audiences.

🏖️ Benefits

• Competitive base salary range of $153,600.00 - $245,400.00 annually in select states (CA, CT, MD, MA, NJ, NY, WA, DC) and $145,900.00 - $233,100.00 annually in others (CO, HI, IL, MN, NV, OH, RI, VT).
• Eligibility for equity awards based on experience, performance, and location.
• Recognition as part of a company named one of FORTUNE 100 Best Companies to Work For® in 2025 and included on the PEOPLE Companies That Care® 2025 list.
• Opportunity to work remotely from any of the 50 United States (with limited exceptions) as a Remote-USA employee.
• Commitment to fostering an inclusive, innovative environment with equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.

Skills & Technologies

Senior

Remote

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Zillow Group, Inc.

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About Zillow Group, Inc.

Zillow Group operates the largest digital real-estate marketplace in the United States, connecting buyers, sellers, renters, landlords and agents through websites and mobile apps. Founded in 2006 and headquartered in Seattle, the company provides property listings, valuation estimates via its Zestimate algorithm, comparative market analytics, mortgage origination and title services, and iBuying through its Zillow Instant Offers program. Revenue is generated primarily from Premier Agent advertising, lead generation, and real-estate services. The platform covers more than 110 million U.S. homes and is publicly traded on NASDAQ under the ticker ZG.

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