Process Improvement Analyst

Kaseya Holdings Inc.

Job Overview

Location

United States - Remote

Job Type

Full-time

Full Job Description

📋 Description

• Analyze, document, and assess end-to-end supply chain and manufacturing processes to identify inefficiencies, risks, and opportunities for optimization in a hardware manufacturing environment.
• Lead initiatives to improve supply chain operations through technology adoption, ERP system optimization, and process redesign, ensuring solutions are scalable, repeatable, and aligned with industry best practices.
• Partner with Supply Chain, Manufacturing, Finance, IT, and Operations teams to design and enhance processes within ERP systems, with a strong preference for Oracle, to support operational needs and compliance standards.
• Develop, standardize, and maintain policies, Standard Operating Procedures (SOPs), and work instructions to ensure consistency, compliance, and operational clarity across global supply chain functions.
• Identify and implement continuous improvement opportunities that enhance efficiency, reduce cycle times, and improve quality in manufacturing and supply chain operations.
• Support cross-functional initiatives by providing subject matter expertise in supply chain processes, ensuring system and procedural changes align with enterprise strategic objectives.
• Identify, document, and embed process controls to mitigate operational risk and support compliance with internal policies and external regulatory requirements.
• Lead change management efforts including communication, stakeholder engagement, and training programs to drive adoption of new processes and technology-enabled workflows.
• Utilize process mapping tools such as Visio or Lucidchart to visually represent workflows, document current-state processes, and design future-state improvements.
• Collaborate with IT and business teams to configure and optimize ERP system functionality to meet the specific demands of hardware manufacturing and supply chain operations.
• Translate business needs into technical requirements for ERP enhancements and process automation initiatives, ensuring alignment between operational goals and system capabilities.
• Maintain detailed documentation of process changes, control frameworks, and training materials to ensure audit readiness and knowledge retention across teams.
• Apply Lean and continuous improvement methodologies to eliminate waste, reduce variability, and increase throughput in manufacturing and logistics operations.
• Act as a liaison between operational teams and technology stakeholders to ensure system configurations reflect real-world process requirements and support scalability as the business grows.
• Monitor key performance indicators related to supply chain efficiency and recommend data-driven improvements based on process analysis and system output.

🎯 Requirements

• Bachelor’s degree in Business Administration, Supply Chain, Industrial Engineering, or a related field
• 3–5+ years of experience in process improvement or supply chain operations, preferably within a hardware manufacturing environment
• Subject matter expertise in manufacturing supply chain processes, ideally supporting hardware or IT server manufacturing
• Hands-on experience with ERP systems, preferably Oracle (NetSuite experience a plus)
• Strong analytical skills with experience using process mapping tools such as Visio or Lucidchart

🏖️ Benefits

• Remote work opportunity across the United States
• Exposure to a high-growth, global software company supporting over 15 million endpoints worldwide
• Collaboration with cross-functional teams including Supply Chain, Manufacturing, Finance, IT, and Operations
• Opportunity to drive enterprise-wide process standardization and operational excellence

Skills & Technologies

Remote

Degree Required

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Kaseya Holdings Inc.

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About Kaseya Holdings Inc.

Kaseya Holdings Inc. provides cloud-based IT management and security software for managed service providers and internal IT teams. Its platform integrates remote monitoring, endpoint management, backup, network administration, compliance, and cybersecurity tools into a unified system. The company serves small to midsize businesses and enterprises through subscription and perpetual licenses, supporting Windows, macOS, and Linux environments worldwide.

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