Processor

Alight, Inc.

Job Overview

Location

IN-TN-Chennai-Coimbatore-Virtual

Job Type

Full-time

Full Job Description

📋 Description

• Process client benefit plan transactions with high accuracy and adherence to standardized operating procedures (SOPs) and compliance requirements.
• Consistently meet or exceed client Service Level Agreements (SLAs) for timeliness and quality of task delivery.
• Perform end-to-end task ownership, ensuring all assigned work is completed accurately and on schedule.
• Utilize MS Office applications proficiently to execute daily processing activities and maintain documentation.
• Maintain a minimum typing speed of 25 WPM with 90% accuracy to ensure efficient and error-free data entry.
• Actively participate in daily huddles, status meetings, and team discussions to align on priorities and resolve issues.
• Demonstrate strong attention to detail when handling sensitive client benefit data and procedural workflows.
• Prioritize work effectively to meet both client and internal business deadlines without compromising quality.
• Develop a clear understanding of client plan provisions by asking clarifying questions and responding promptly to requirements.
• Maintain updated SOPs and process documentation to support consistent and compliant operations.
• Apply problem-solving skills to identify workflow issues and escalate or resolve them with appropriate guidance.
• Collaborate effectively within a team environment, supporting peers and contributing to collective performance goals.
• Adapt to changes in processes, tools, or priorities while maintaining productivity and accuracy.
• Maintain a customer-oriented mindset, ensuring all actions align with client needs and expectations.
• Uphold accountability for the timeliness and precision of all assigned tasks and deliverables.
• Embody Alight’s core values: Champion People, Grow with Purpose, and Be Alight through integrity and empathy in daily work.

🎯 Requirements

• Bachelor’s degree in any discipline (B.A., B.Com., B.Sc., BBA); exclusions include B.Ed., LLB, B.Tech, BE, B.Sc (IT), Fulltime MBA, MCA, PDDCA, and any 2-year regular postgraduation professional degree
• Minimum typing speed of 25 WPM with 90% accuracy
• Proficient computer operating skills, including MS Office applications
• Strong written and verbal communication skills
• Ability to prioritize work and meet client and business deadlines with high accuracy
• Demonstrated attention to detail and commitment to quality and compliance

🏖️ Benefits

• Health coverage options and wellbeing support programs
• Retirement plans and financial wellbeing resources
• Vacation, sick leave, maternity, paternity, and adoption leave
• Continuing education and training opportunities
• Voluntary benefit options
• Competitive total rewards package

Skills & Technologies

Onsite

Degree Required

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Alight, Inc.

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About Alight, Inc.

Alight, Inc. is a leading cloud-based provider of integrated benefits solutions. The company offers a comprehensive suite of services designed to help employers manage their employee benefits programs effectively. These services include health and wellbeing solutions, retirement plan administration, payroll services, and financial wellbeing tools. Alight focuses on leveraging data and technology to personalize employee experiences, improve health outcomes, and drive financial security for individuals and their families. They serve a diverse range of clients, from small businesses to large enterprises, aiming to simplify complex benefits landscapes and empower employees to make informed decisions about their health, wealth, and wellbeing.

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