Product & Design Director - Supply Chain

📋 Description

• • Lead Product Management and aligned UX Design for Supply Chain technology, encompassing Distribution Center Fulfillment, International & Domestic Logistics, and Vendor Relations.
• • Own end-to-end product strategy, roadmaps, and performance metrics for high-volume transaction systems including WMS, TMS, and custom platforms.
• • Drive business outcomes including operational efficiency, fulfillment speed, system reliability, inventory execution, and cost-to-serve optimization across distribution centers, stores, and vendor networks.
• • Establish and manage KPIs such as order cycle time, fill rate/service levels, throughput, capacity, and system uptime to measure and improve supply chain execution.
• • Balance competing priorities including stability vs. innovation, cost vs. service levels, and speed vs. risk to guide product prioritization and investment decisions.
• • Serve as primary liaison between Supply Chain Operations, Engineering, Merchandising, and external vendors to align technology delivery with operational calendars, peak seasons, and inventory cycles.
• • Lead vendor selection, contract strategy, and ongoing performance management for supply chain technology ecosystem partners to ensure capability alignment and operational excellence.
• • Drive integration strategies for efficient vendor onboarding, compliance, and scalable execution across enterprise supply chain networks.
• • Advocate for internal operational users by optimizing workflows, reducing friction, and improving consistency and accuracy in inventory movement, order fulfillment, and final delivery processes.
• • Leverage user feedback, behavioral research, journey mapping, competitive analysis, and usability testing to inform UX Design strategy and product improvements.
• • Deliver executive-level reporting on key business outcomes including cost to serve, fulfillment speed, system performance, and inventory flow to inform strategic investment decisions.
• • Manage budget, financial oversight, and technology/vendor investment decisions in partnership with Engineering and portfolio leadership.
• • Lead release planning and governance to ensure alignment with operational timelines and minimize risk to live systems.
• • Build, recruit, develop, and coach a high-performing team of Product Managers and Designers with an operator’s mindset rooted in real-world supply chain execution.
• • Foster a culture of ownership and accountability where teams are measured on business and operational outcomes, not just delivery outputs.
• • Develop team capabilities in translating operational challenges into scalable product solutions using design thinking, managing vendor/platform dependencies, and making high-quality decisions under ambiguity and pressure.
• • Continuously evolve team processes to improve delivery quality, release discipline, and system stability at scale.
• • Align product delivery with enterprise technology strategy and supply chain operating model evolution to support long-term transformation goals.
• • Champion best practices in product management with emphasis on execution discipline and operational excellence.