Product Manager

📋 Description

• • At NiCE, we are driven by a relentless ambition to challenge our limits and redefine what's possible. We are game-changers who play to win, setting the highest standards and consistently exceeding them. If you share this drive and are looking for a career opportunity that will ignite your passion, we invite you to join our dynamic team.
• • As a Technical Product Manager at NiCE Cognigy, you will be at the forefront of innovation, leading the strategy and execution of product capabilities that bridge the exciting intersection of conversational AI, robust platform architecture, and tangible customer value. This pivotal role demands a deep understanding of complex technical landscapes and the ability to translate them into scalable, impactful product outcomes specifically designed for enterprise-level clients.
• • You will collaborate intimately with our world-class engineering teams, talented design professionals, customer-facing specialists, and strategic go-to-market partners. Your primary responsibility will be to define not only *what* we build but also *why* we build it and establish clear, measurable criteria for *how* success will be defined and achieved. Reporting directly to the Director of Product, you will be instrumental in shaping the future of our AI-driven solutions.
• • Your core mission will involve owning the entire product discovery process. This means delving deep into understanding user needs, market trends, and technical feasibility. You will partner closely with engineering to bring one or more technical product areas to life, guiding them from initial problem definition through to successful launch, continuous iteration, and ongoing improvement. This end-to-end ownership ensures that our products not only meet but anticipate market demands.
• • You will play a crucial role in shaping our product direction by synthesizing a diverse range of inputs. This includes rigorous market analysis, invaluable customer feedback, critical usage data, and a pragmatic understanding of platform constraints. Your ability to weave these threads together into clear priorities and meticulously scoped plans will be key to our product's success.
• • To ensure the delivery of robust and user-friendly technical solutions, you will be expected to build prototypes when necessary. This hands-on approach, coupled with close collaboration with engineering and design, will guarantee that we deliver technically sound products that also offer an exceptional user experience.
• • Driving cross-functional alignment is paramount. You will be responsible for communicating complex technical trade-offs with transparency, fostering trust across teams, and accelerating the decision-making process. Your ability to navigate diverse perspectives and build consensus will be vital for efficient product development.
• • Defining and tracking success metrics is a critical aspect of this role. You will leverage data to rigorously evaluate product outcomes, enabling us to learn quickly from performance, identify areas for enhancement, and continuously refine our offerings to maximize customer value and market impact.
• • This role is ideal for a technically adept Product Manager with a proven history of delivering significant outcomes within SaaS, AI, or platform-centric environments. You should be hands-on, possess a current understanding of modern AI tooling, and demonstrate the capability to build prototypes independently.
• • You must be comfortable navigating ambiguity, adept at structuring complex problems into manageable components, and skilled at transitioning concepts into tangible execution while always prioritizing customer value. The ability to engage in detailed discussions about system constraints and architectural trade-offs with engineers, while also communicating effectively with non-technical stakeholders, is essential.
• • A pragmatic approach to balancing development speed with product quality is required, alongside strong judgment in prioritization and making sound product decisions. We are looking for a collaborative leader who consistently raises the bar through a strong sense of ownership, clear communication, and unwavering follow-through.
• • Experience with conversational AI, LLM-enabled products, automation platforms, or adjacent technical products is highly desirable. Familiarity with enterprise product requirements, including scalability, security, and adoption considerations, will be a significant asset.
• • Furthermore, experience leading cross-functional initiatives with international, distributed teams and influencing both product quality and business outcomes is a plus. An inherent ownership mindset, coupled with the initiative to drive work to completion and deliver measurable impact, will set you apart.
• • Join us at NiCE Cognigy, a fast-growing company at the vanguard of conversational AI. You will work on technically ambitious products that deliver real-world enterprise impact. Collaborate with talented, driven teams in an international setting, influence product direction end-to-end, and grow alongside a platform utilized by leading global organizations. If you thrive on solving complex challenges, building at scale, and transforming technology into exceptional customer value, this role offers a unique opportunity to make a meaningful difference.