Product Manager

📋 Description

• • Solace Corporation is on a mission to fundamentally transform the broken U.S. healthcare system, a landscape where an overwhelming 88% of adults lack the health literacy to navigate it effectively. We are a Series C startup, founded in 2022 and backed by prominent investors including Inspired Capital, Craft Ventures, Torch Capital, Menlo Ventures, Signalfire, and IVP. Our lean, mission-driven, and rapidly growing U.S.-based team is dedicated to cutting through healthcare red tape by pairing patients with expert advocates and equipping them with the tools needed to make informed decisions and achieve superior health outcomes.
• • This is not a role for those seeking to coast; it's an opportunity to redefine healthcare. We demand urgency, precision, and heart from our team members. If you are driven to stretch your capabilities, sharpen your professional edge, and contribute to your most impactful work alongside a deeply caring team, Solace is the place for you. We embrace an intense, high-performance culture.
• • As a Product Manager at Solace, you will be instrumental in shaping and executing product initiatives that significantly enhance customer perception, elevate the overall customer experience, and drive long-term customer retention. This role is designed for a self-starter with a keen interest in tackling a broad spectrum of in-house initiatives and assuming substantial direct ownership.
• • You will provide critical support to our engineering, design, and product management teams across all of Solace’s product offerings. This individual contributor position is ideal for ambitious, curious individuals who are receptive to feedback and eager to make a tangible impact.
• • Reporting directly to our Head of Product, you will be empowered to bring innovative product ideas to fruition, taking them from concept to reality. Your autonomy will be a cornerstone of this role; you will own your work entirely, taking responsibility for every detail from inception to completion.
• • A key aspect of this position involves rapidly prototyping and launching concepts, demonstrating resilience and a willingness to embrace potential failure as a learning opportunity. You will serve as the primary liaison between product management and cross-functional creative partners, defining initiative-level roadmaps for supporting workstreams to ensure alignment with overarching goals and timely delivery.
• • You will maintain up-to-date visibility into ongoing projects, ensuring that the appropriate stakeholders and cross-functional team members are engaged at the right junctures. This includes meticulously documenting decisions and action items, and diligently following up with owners to ensure commitments are met.
• • A crucial part of your responsibility will be to learn and become a dedicated guardian of the Solace brand and user expectations, consistently upholding high standards and best practices across every customer touchpoint. This involves deeply understanding our users and advocating for their needs within the product development lifecycle.
• • The ideal candidate possesses a strong bias toward action and execution, exhibiting an exceptional drive for momentum and thriving within timelines that would challenge most others. You are comfortable navigating ambiguity and possess a refined ability to manage controlled chaos, leveraging creativity and strategic thinking to overcome obstacles.
• • You will bring unfettered creativity to the role, coupled with an intuitive understanding of what it takes to craft delightful, consumer-oriented experiences that not only attract new customers but also foster deep loyalty and retention. Your excellent communication skills will be vital in collaborating across departments to bring marketing visions to life and ensure cohesive product messaging.
• • This role requires a proactive approach to problem-solving and a commitment to continuous improvement, both for the product and for yourself. You will be expected to contribute to a culture of innovation and accountability, driving the product forward with a clear vision and a relentless focus on user value and business impact.